Sparkle Merritt
Atlanta,GA
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Clerk
Smart Staffing Admin Assistant
01.2021 - 09.2023
- Increased efficiency by implementing new processes and providing administrative support to management.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Increased customer service success rates by quickly resolving issues.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Offered technical support and troubleshot issues to enhance office productivity.
- Reviewed and edited documents for accuracy, grammar and clarity.
- Organized resources, records and personnel to accomplish aggressive targets.
- Assisted managers in decision-making processes based on thorough research and analysis of available data.
Feeder Associate
UPS Freight
08.2017 - 10.2019
- Assigned trailers to trucks, ensuring trucks are loaded with correct and proper freight.
- Log and report all information for each truck regarding inbound and outbound freight.
- Reduced downtime by performing routine maintenance and troubleshooting on feeder equipment.
- Ensured accurate material distribution with precise calibration of feeding mechanisms.
- Collaborated with team members to optimize workflow and improve overall productivity.
- Assisted in training new employees on proper feeder operation procedures for optimal performance.
Phone Technician
Apto Solutions Inc.
02.2017 - 06.2018
- Improved customer satisfaction by efficiently diagnosing and repairing phone issues.
- Enhanced team productivity by assisting colleagues in resolving complex technical problems.
- Managed inventory of replacement parts, ensuring availability for timely repairs.
- Provided exceptional customer service, addressing concerns and explaining repair procedures clearly.
Education
HS Diploma - General Studies
Alonzo A Crim
Atlanta, Ga05.2014
Skills
- Database Entry
- Research
- Scheduling and Calendar Management
- Meeting Planning
- Microsoft Office
- Event and Activity Planning
- Customer Communication
- Document Typing and Formatting
- Strategic Planning
- Information Processing
- Team Collaboration
- Record Sorting and Filing
- Outgoing Mail Preparation
- Data Entry
- Confidentiality
Timeline
Clerk
Smart Staffing Admin Assistant
01.2021 - 09.2023
Feeder Associate
UPS Freight
08.2017 - 10.2019
Phone Technician
Apto Solutions Inc.
02.2017 - 06.2018
HS Diploma - General Studies
Alonzo A Crim
Similar Profiles
TAN YUNG TACKTAN YUNG TACK
4L Venture (M) Sdn Bhd at IT Assistant & Solution @ Admin4L Venture (M) Sdn Bhd at IT Assistant & Solution @ Admin
Farhan ChaudhryFarhan Chaudhry
Nasir Academy at Admin AssistantNasir Academy at Admin Assistant
Andrea Vazquez HernandezAndrea Vazquez Hernandez
Administrative Assistant- Guidance and Counseling at Admin AssistantAdministrative Assistant- Guidance and Counseling at Admin Assistant