Summary
Overview
Work History
Education
Skills
Timeline
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Sparkles Hamilton

Toledo,OH

Summary

Dynamic manager with a proven track record at Shamrocks/Lucky 7’s, enhancing customer satisfaction through effective conflict resolution and strategic decision-making. Skilled in staff development and inventory management, I fostered a collaborative team culture that improved service delivery and operational efficiency, achieving significant gains in customer loyalty and engagement.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.

Overview

26
26
years of professional experience

Work History

Manager

Shamrocks/Lucky 7’s
04.2015 - 07.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
  • Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Business Support Specialist

Girl Scouts Of Western Ohio
12.1999 - 07.2015
  • Prepared accurate reports for management review, aiding in informed decision-making processes.
  • Provided expert support and troubleshooting via telephone and web chat services.
  • Helped customers complete registration paperwork ,Work order documents
  • Delivered exceptional customer experiences and promoted strong relationships.
  • Organized events and conferences, promoting company products/services while engaging target audiences.
  • Managed the editing of all regional and council wide documents following a branding guide established by Girl Scouts
  • produced timely high quality accurate processed work order documents from internal cuscustomers from editing setup to printing or web productio.
  • providing data entry for the council
  • providing telephone support to the customer care help desk.
  • process all incoming and outgoing mail
  • logged and receipted monies turned into council onto an excel spreadsheet.
  • provided support to council shop by ringing up customers and placing orders.
  • providing clerical support to other departments.
  • Accepted payments, issued credits and resolved billing issues.
  • Developed strong relationships with clients, ensuring satisfaction and repeat business.
  • Provided comprehensive support to executive team, enabling better decision-making and strategic planning.
  • Collaborated with various departments to ensure smooth communication flow between teams and effective problem-solving efforts.
  • Supported sales efforts by creating promotional materials and assisting in lead generation activities.
  • Handled sensitive information with discretion, maintaining confidentiality at all times as a trusted Business Support Specialist.
  • Managed administrative tasks, contributing to a well-organized office environment and improved efficiency.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Maintained up-to-date knowledge of product and service changes.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Education

Associate Degree in Nursing - Nursing

Toledo School of Practical Nursing
Toledo, OH
06-2020

Skills

  • Client support
  • Effective team leadership
  • Effective time management
  • Strategic decision-making
  • Verbal and written communication
  • Building professional connections
  • Documentation and reporting
  • Staff management
  • Complex Problem-solving
  • Staff training and development
  • Shift scheduling
  • Conflict resolution
  • Schedule preparation
  • Sales management
  • Staff development
  • Coaching and mentoring
  • Work prioritization
  • Inventory management
  • Recruiting and interviewing
  • Data analysis
  • Financial records oversight
  • Computer skills
  • Effective communication
  • Teamwork and collaboration
  • Problem resolution
  • Positive attitude
  • Adaptability and flexibility
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Excellent communication
  • Organizational skills
  • Team development
  • Work Planning and Prioritization
  • Hiring and training
  • Staff training
  • Employee coaching and mentoring
  • Professional and courteous
  • Negotiation and conflict resolution
  • MS office
  • Good judgment
  • Active listening
  • Schedule management

Timeline

Manager

Shamrocks/Lucky 7’s
04.2015 - 07.2025

Business Support Specialist

Girl Scouts Of Western Ohio
12.1999 - 07.2015

Associate Degree in Nursing - Nursing

Toledo School of Practical Nursing

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