Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Summary

Detail-oriented administrative professional with extensive experience in client relations, IT support, and data analysis. Proven ability to efficiently manage high-volume work environments and perform a wide range of administrative tasks. Skilled in prioritizing, organizing, and utilizing Microsoft Office Suite to enhance office efficiency.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Universal Banker (Bank Supervisor)

M&T Bank
Baltimore, MD
06.2023 - 09.2023
  • Effectively maintained records for various bank accounts in adherence to federal standards
  • Improved teller efficiency by 17% through effective assistance with transactional overrides and enhanced operational accuracy by conducting thorough daily audits of vault and cash drawers
  • Increased customer satisfaction by 22% by effectively resolving discrepancies and providing tailored solutions.

Lead Genius (Genius Bar Manager)

Apple
New York, NY
08.2021 - 10.2022
  • Streamlined technician schedules, resulting in a 26% increase in floor coverage efficiency
  • Achieved a 96.8% resolution rate for hardware and software issues within strict time constraints and boosted team performance by providing advanced technical support and training to peers
  • My clear communication and effective problem-solving elevated customer satisfaction scores by 31.2%.

Assistant Club Manager (Keyholder)

Blink Fitness
Brooklyn, NY
08.2020 - 06.2021

• Enhanced administrative efficiency by implementing an organized filing system for daily documents and increased membership accuracy by 13.7% through meticulous auditing of agreements

  • Maintained a clean and welcoming environment, contributing to a 18% rise in client satisfaction, and ensured accurate record-keeping, which streamlined gym operations and improved overall client experience.

Inbound Specialist (Seasonal)

Target
Brooklyn, NY
04.2020 - 05.2021
  • Improved inventory accuracy by 23.5% through meticulous auditing and recording
  • Enhanced freight processing efficiency by 27% by optimizing unloading procedures and maintained compliance with food safety and technical regulations, resulting in a 10% reduction in discrepancies
  • Ensured efficient organization of merchandise for a consistently well-stocked and orderly sales floor.

Client Advisor

Topshop Topman
New York, NY
01.2016 - 03.2019
  • Consistently exceeded sales goals, driving a 15% increase in in-store revenue
  • Achieved inventory accuracy of 98% through detailed record maintenance and built strong client relationships, resulting in a 26% increase in repeat business
  • Comprehensive product knowledge boosted merchandise sales and ensured high customer satisfaction.

Education

Cyber Operations And Warfare

Baltimore City Community College
Baltimore, MD

Skills

  • Administrative Support
  • Client Relations
  • IT Troubleshooting
  • Office Management
  • Data Analysis
  • Scheduling
  • Time Management
  • Prioritizing & Organization
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Customer Service

Certification

  • MLO/NMLS
  • NYS Driver's License
  • NYS Security License

Languages

  • English, Fluent
  • French, Intermediate
  • Spanish, Intermediate
  • Arabic, Beginner

Timeline

Universal Banker (Bank Supervisor)

M&T Bank
06.2023 - 09.2023

Lead Genius (Genius Bar Manager)

Apple
08.2021 - 10.2022

Assistant Club Manager (Keyholder)

Blink Fitness
08.2020 - 06.2021

Inbound Specialist (Seasonal)

Target
04.2020 - 05.2021

Client Advisor

Topshop Topman
01.2016 - 03.2019

Cyber Operations And Warfare

Baltimore City Community College
  • MLO/NMLS
  • NYS Driver's License
  • NYS Security License
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