Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Languages
Timeline
BusinessAnalyst
Sparkle Williams

Sparkle Williams

North Augusta,SC

Summary

Experienced human resources executive with 10 years of expertise in driving profitability through strategic succession planning, employee and labor relations compliance, data analytics, training, leadership development, recruiting, and talent management. Proven track record in cultivating high-performing teams, providing counsel to senior leadership, transforming organizational structures, and establishing robust HR departments.

Overview

16
16
years of professional experience

Work History

Human Resources Business Partner

Target Corporation
11.2012 - Current
  • Recruited and hired talented individuals who would bring depth and experience to the organization.
  • Built relationships with team members so that they felt comfortable addressing concerns and issues.
  • Contributed to team success by exceeding team sales goals by 3%.
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
  • Implemented training programs for new and existing employees.
  • Maintained company compliance with all local, state and federal laws, in addition to establishing organizational standards.
  • Developed succession plans and promotion paths for all staff.
  • Collaborated with department managers to assess needs.
  • Devised hiring and recruitment policies for 2100-employee company.
  • Increased operational efficiency by leading staff development and business planning.
  • Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as the key advocate for various personnel issues.
  • Developed and implemented HR strategies aligned with organizational goals.
  • Facilitated talent acquisition processes, enhancing candidate experience and efficiency.
  • Advised management on employee relations issues, fostering positive workplace culture.
  • Led performance management initiatives, improving employee engagement and productivity.
  • Conducted training sessions to drive professional development and compliance awareness.
  • Analyzed HR metrics to inform decision-making and optimize workforce planning.
  • Collaborated with cross-functional teams to support change management efforts effectively.
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
  • Coached managers on effective employee relations strategies to address workplace conflicts proactively.
  • Ensured legal compliance in all HR practices, preventing potential lawsuits and fines.
  • Managed full cycle of recruiting, hiring, and onboarding new employees.
  • Partnered with senior leaders on organizational development initiatives for continued growth.
  • Maintained confidential nature of employee and company proprietary and privileged information used or observed in course of performing job duties.
  • Resolved understaffing issues, disputes, employee terminations, and disciplinary procedures.
  • Investigated and liaised with legal department to respond to complaints of harassment, discrimination, employee grievances, and other sensitive issues and prepared position statements for EEOC.
  • Championed diversity and inclusion initiatives, cultivating a welcoming organizational culture for all employees.
  • Advised senior management on organizational development and change management initiatives.
  • Fostered strong relationships with external partners such as universities and employment agencies for enhanced networking opportunities.
  • Enhanced employee engagement by implementing innovative HR programs and initiatives.
  • Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
  • Negotiated competitive compensation packages to attract top talent in a tight labor market.
  • Spearheaded talent acquisition efforts for organizational success and strategic growth.
  • Established succession planning processes to ensure leadership continuity within the company.
  • Reduced employee turnover rates with targeted retention strategies and support systems.
  • Evaluated employee performance fairly, providing constructive feedback for professional growth.
  • Actively monitored industry trends and best practices to maintain cutting-edge HR strategies.
  • Developed meaningful metrics to evaluate the effectiveness of HR policies and procedures.
  • Facilitated team-building activities that bolstered team cohesion and workplace morale.
  • Developed policies that comply with employment laws, minimizing legal risks and protecting company interests.
  • Analyzed turnover data to identify trends and develop strategies for improving employee retention.
  • Coordinated with department heads to identify staffing needs, ensuring optimal workforce allocation.
  • Improved employee retention rates by introducing comprehensive career development plans.
  • Facilitated workshops on leadership development for mid-level managers.
  • Launched employee recognition programs that increased engagement and motivation across departments.
  • Partnered with senior management to align HR strategies with overall business objectives.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
  • Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
  • Liaised between multiple business divisions to improve communications.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Instructed senior leaders on appropriate employee corrective steps.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Devised hiring and recruitment policies for 2100-employee company.

Personal Banker

Wells Fargo & Company
09.2011 - 06.2012
  • Networked to increase client base and encourage existing clients to expand financial portfolios.
  • Developed top-performing teams, leading to increased branch efficiency and positive customer feedback.
  • Created innovative financial solutions to meet customer needs and provide competitive edge.
  • Promoted all financial products by maintaining excellent service offering knowledge.
  • Trained and directed 5 new hires during department orientations.
  • Researched companies and prepared presentations for management and prospective buyers.
  • Increased company revenue by 10% over a 6-month period by selling various investment products.
  • Managed customer accounts, ensuring compliance with banking regulations and company policies.
  • Developed tailored financial solutions to meet individual client needs, enhancing customer satisfaction.
  • Mentored junior bankers on product knowledge and sales techniques to improve team performance.
  • Analyzed customer financial data, identifying opportunities for cross-selling banking products and services.
  • Collaborated with branch management to establish strategic goals, driving initiatives to increase market share.
  • Oversaw daily branch operations, ensuring compliance with policies and procedures.
  • Mentored staff on customer service best practices, enhancing team performance and client satisfaction.
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Built rapport with account holders by reaching out with product recommendations and account updates.
  • Coached and developed branch staff by offering constructive feedback and customer relations training opportunities.
  • Supervised team of 7 branch employees and made recommendations regarding performance evaluations.
  • Reviewed credit applications for risk factors and credit worthiness.
  • Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
  • Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
  • Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
  • Developed strong relationships with key clients, contributing to significant growth in business revenue.
  • Led monthly team meetings focusing on progress updates, goal-setting sessions, best practices sharing and collaborative problem solving.
  • Contributed to the development and implementation of strategic plans for the branch that aligned with overall bank objectives, driving sustained growth and success.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Developed strategic plans for day-to-day financial operations.

Sales Representative

Verizon Wireless
11.2009 - 07.2011
  • Developed and utilized reports, helping leadership make key decisions and outperform operational targets.
  • Maximized business potential by providing excellent customer service and ensuring 65% client retention.
  • Developed and implemented sales strategies to increase revenue.
  • Contacted customers and prospects to generate new business for small business projects to achieve company goals.
  • Cold-called leads and closed 15 sales over 60 Days.
  • Determined problem areas and resolved issues related to profitability and business objective achievement.
  • Exceeded sales goals by 20% to increase revenue and facilitate selling of new service plans.
  • Developed and maintained strong customer relationships, enhancing client retention and satisfaction.
  • Executed sales strategies to achieve quarterly targets, increasing market share in assigned territories.
  • Trained new sales representatives on product features and effective selling techniques, fostering team performance.
  • Analyzed customer feedback to identify trends, driving improvements in service delivery and product offerings.
  • Collaborated with cross-functional teams to streamline processes and enhance overall operational efficiency.
  • Utilized CRM systems to track sales progress, ensuring accurate reporting and informed decision-making.
  • Led initiatives to optimize inventory management, reducing stock discrepancies and improving availability of products.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed and implemented sales strategies to drive customer engagement and retention.
  • Trained and mentored sales team, enhancing product knowledge and customer service skills.
  • Collaborated with marketing teams to create promotional materials aligning with customer needs.

Education

MBA - Human Resources Management

Columbia Southern University
Orange Beach, AL
01-2026

Bachelor of Arts - Sociology

University Of South Carolina - Aiken
Aiken, SC
01.2011

Skills

  • Human Resources Operations
  • Senior Leader Advisor
  • Employee and Labor Relations
  • Succession and Strategy Planning
  • HR Analytics and Policy Development
  • Talent Management Strategy
  • Leadership Team, Training, and Development

Accomplishments

  • Improved employee retention by reducing turnover by 35%.
  • Collaborated with team of 85 in the development of Team Member Stablization.
  • Led team of over 2000 employees and advisor to 15 senior leaders.
  • Partner to 14 retail locations that generated $800m in sales annually.

Affiliations

  • Alpha Kappa Alpha Sorority, Inc.

Languages

English

Timeline

Human Resources Business Partner

Target Corporation
11.2012 - Current

Personal Banker

Wells Fargo & Company
09.2011 - 06.2012

Sales Representative

Verizon Wireless
11.2009 - 07.2011

Bachelor of Arts - Sociology

University Of South Carolina - Aiken

MBA - Human Resources Management

Columbia Southern University

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