Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Work Availability
Timeline
Kyle Ulrich

Kyle Ulrich

Tahlequah,OK
Everyone you will ever meet knows something you don’t.
Bill Nye, the Science Guy

Summary

Personable and dedicated Customer Service Representative with extensive experience in I.T. industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Technician Specialist

A to Z Tower
Tahlequah, OK
08.2023 - Current
  • Provided technical support to customers for installation of new products and software upgrades.
  • Configured system settings and installed hardware components according to customer specifications.
  • Repaired faulty components on various types of electronic systems using specialized tools.
  • Performed preventive maintenance activities on a variety of electronic systems and equipment.
  • Documented parts used during repairs as well as any additional services provided to customers.
  • Assisted with loading and unloading of materials from trucks.
  • Loaded cargo onto trailers in an efficient manner while ensuring it is properly secured.
  • Maintained accurate records of shipments including delivery times and distances traveled.

IT Technician

Stilwell Public Schools
Stilwell, OK
07.2020 - 02.2022
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Maintained user accounts in Active Directory and Exchange Server environments.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Provided technical support to users via telephone or remote access.
  • Monitored system performance and implemented preventive maintenance procedures.
  • Assisted with the deployment of new applications and updates to existing applications.
  • Resolved hardware issues including replacing parts as necessary.
  • Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
  • Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
  • Deployed operating systems.
  • Set up user profiles on local machines according to established standards.
  • Configured routers, switches and wireless access points for LANs and WANs.
  • Diagnosed hardware failures using diagnostic tools such as PC Doctor or Windows Event Viewer.
  • Tracked service requests through a ticketing system such as Remedy or Service Now.
  • Responded quickly to emergency situations involving outages or data loss scenarios.
  • Provided training sessions for end users on how to use various software programs.
  • Provided recommendations on hardware purchases based on customer requirements.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Updated software versions with patches and new installations to close security loopholes and protect users.
  • Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
  • Responded to or escalated tickets based on severity and internal policies governing responses.
  • Acted as single point of contact for customers during technical faults and security-related events.
  • Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
  • Installed computers and other devices individually and across networks, testing connections to support proper functioning.

IT Technician

Freelance It Solutions
Tahlequah, OK
11.2017 - 06.2019
  • Provided assistance with basic computer functions such as printing, emailing, and navigating websites.
  • Provided technical support for desktop computers, laptops, and related peripherals.
  • Assisted with the setup of new computer systems as needed for end users.
  • Troubleshot hardware and software issues and identified solutions to resolve problems quickly.
  • Resolved printer-related issues by troubleshooting print jobs, installing drivers and replacing parts when necessary.
  • Created user accounts, maintained access rights and monitored login activity across multiple platforms.

Education

High School Diploma -

ICTC, Tahlequah, OK
04.2017
  • 3.6 GPA
  • Final Grade: 98%
  • Member of National Technical Honor Society, 2016-2017
  • Lead Position of A Team (Class Leader)
  • Completed 26 work orders (only 5 are necessary to pass)

Skills

  • Customer Service
  • Hardware Diagnostics
  • Data Recovery
  • Information Protection
  • User Support
  • Technical Support
  • Systems Analysis
  • Microsoft Outlook
  • Antivirus Software
  • Software Installation
  • Hardware and Peripherals
  • Complaint Resolution
  • Technical Troubleshooting
  • Remote Support
  • Report Preparation
  • Help Desk Support
  • Project Coordination
  • Call Management
  • Service Desk Support
  • Complaint resolution
  • Desktop support
  • Ticket support system management
  • Windows 10

Affiliations

Cultural Immersion Experience:

  • Japan: Explored Japanese culture, including tea ceremonies, traditional ryokans, and cuisine such as sushi and ramen.
  • Korea: Immersed in Korean traditions, experienced historic palaces, tried kimchi making, and enjoyed Korean barbecue and K-pop.
  • Canada: Discovered Canada's multiculturalism and natural beauty, with a focus on First Nations heritage and iconic Canadian cuisine.

Languages

English
Native/ Bilingual
Japanese
Limited

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Technician Specialist - A to Z Tower
08.2023 - Current
IT Technician - Stilwell Public Schools
07.2020 - 02.2022
IT Technician - Freelance It Solutions
11.2017 - 06.2019
ICTC - High School Diploma,

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Kyle Ulrich