Summary
Overview
Work History
Education
Skills
Timeline
Generic

Spechelle Collins

West Point,MS

Summary

I am a hard-working self-motivated person. I strive to Make everyday ready better than before. I have several years in customer service experience and in the healthcare field. I always remain professional even on the hardest calls. Authorized to work in the US for any employer.

Overview

12
12
years of professional experience

Work History

Humana Enrollment Representative 1/CSNP

Humana
09.2023
  • Process applications for members, enroll them on the companies' platforms and transmit enrollment to Center Medicare and Medicaid services
  • Make outbound calls, review reports and adjust, additions, and deletions based on cms regulations
  • Manage and report a daily inventory Resolve issues, inquiries, and concerns for members while demonstrating empathy and compassion for individual needs
  • Working under close supervision expectations, quality standards, priorities and timing
  • Resolve inquiries and concerns from family members while showing empathy and compassion for one's needs
  • Reach out to members, to confirm and or verify confidential information
  • Provide that all inquiries are resolved as quickly as possible, leveraging all resources across the company while demonstrating a high level of professionalism.

Phlebotomist

WestPoint Urgent Clinic and care
12.2022 - Current
  • Collect urine, bowel and blood samples
  • This for drug testing, physicals for work or school
  • I also transport the specimens to and from another lab or hospital
  • I work in a CARES system with putting what order was completed and done and the results of each order once I file the information
  • When looking up a patient you have to know the code in order to know what needs to be done or completed
  • Specialize in each of those areas
  • Experience came with the job and difficulty of dealing with residents who was afraid, anger or confusion when it came to getting blood work done.

CNA

Community Living Center
West Point, MS 39773
08.2012 - Current
  • Did nightly monitoring on residents from the computer system
  • Recorded daily vital signs including blood pressure
  • Used charting methods to record urine/bowel output and input
  • Monitored for unexpected movement or unauthorized individuals
  • Administered baths and monitored food intake
  • Positioned residents in bed and assisted with transportation
  • Checked vital signs and weight information daily
  • Charted health information and insurance details.

Agent/ Customer Service

12.2020 - 09.2022
  • Answered incoming calls as well as made outbound calls
  • Looked up part orders, placed part orders for damaged or just missing parts
  • Scheduled tech visits to either pick up, drop off, or repair appliances
  • Sent emails to higher up management when the situation was beyond what I could handle
  • Acted as an advocate for apartment buildings, hotels, restaurants, and other private facilities
  • Ordered parts for appliances including washer, dryers, dishwashers, hotel room air conditioner
  • Reviewed billing information and errors regarding orders
  • Tracked order information
  • Scheduled the appropriate delivery date and time and rescheduled.

DIRECT TV Call Center Agent/Chat

SITEL
Starkville, MS 39759
12.2012 - 02.2017
  • Handled incoming requests from customers and ensured that issues were resolved both promptly and accurately
  • Chatted with customers via chat service if they were unable to communicate on the phone
  • Delivered world-class customer service by communicating with energy and personal confidence
  • Troubleshot technical equipment/programming through use of Client’s resource systems to identify root causes and provided appropriate resolution
  • Transferred calls to the correct department if unable to assist
  • Determined appropriate courses of action to ensure successful results from a client and customer standpoint and documented the interaction through contact tracking
  • Assisted with billing inquiries, provided "best value" information, and made appropriate upgrade offers
  • Provided accurate product information and served as a knowledgeable resource for the customer, accurately representing the Client and NEW.

Customer Service Hotel Reservation Agent

SITEL
Starkville, MS 39759
02.2017 - 08.2020
  • Booked rooms for parties, private bankers, high rollers, and many more
  • Gave price information, discount information, and qualified customers based on card information
  • Completed room bookings at full price or discounted price
  • Checked availability of accommodations or transportation on desired travel dates
  • Reserved and took payments for hotel rooms, ship cabins, tickets for transportation, and other travel products
  • Assisted customers in choosing among a variety of travel options
  • Provided support to customers who have already made a travel purchase by confirming, changing, or canceling reservations.

Education

Associate of Science -

West Point Highschool
West Point, MS 39773
05-2024

Associate Medical Billing And Coding -

East Mississippi Community College
Scooba, MS

Skills

People person

  • Computer software savvy
  • Conflict resolution
  • Knowledge and strict adherence to HIPAA
  • Troubleshooting
  • Typing 75 wpm
  • Hard worker
  • Self-Motivation
  • Strong communication skills
  • Ability to work on own or with a group
  • Customer Skill Service
  • High Call Volume
  • Customer support/Care
  • Sending out alerts and messages regarding claims
  • Enrolling in health insurance
  • Providing documentation notes and information as to why a claim was accepted or denied

Timeline

Humana Enrollment Representative 1/CSNP

Humana
09.2023

Phlebotomist

WestPoint Urgent Clinic and care
12.2022 - Current

Agent/ Customer Service

12.2020 - 09.2022

Customer Service Hotel Reservation Agent

SITEL
02.2017 - 08.2020

DIRECT TV Call Center Agent/Chat

SITEL
12.2012 - 02.2017

CNA

Community Living Center
08.2012 - Current

Associate of Science -

West Point Highschool

Associate Medical Billing And Coding -

East Mississippi Community College

Similar Profiles

CREATE PROFILE
Spechelle Collins