Special Brown
Chicago
Summary
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
04.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
Front Desk Security Officer
Titan Security Group
07.2021 - 05.2023
- Provide excellent Customer Service to all parties encountered while on duty, including assisting with directions and general business information
- Control access for patrons, visitors or vendors as required
- Monitor security guard cameras and conduct patrols to guard against theft and maintain a safe environment
- Maintain clear, accurate logs pertaining to people or property including packages
- Respond to incidents, including emergencies at the property, and record data on incidents for building and Titan Security management
Customer Service Representative
Illinois Tollway
12.2019 - 04.2020
- Adhere to the Privacy Act as it relates to the confidentiality of information released.
- Must maintain up-to-date knowledge of the Illinois Tollway regulations and policies.
- Update customer accounts with accuracy and maintain appropriate documentation of phone inquiries.
- Utilize a Tollway application that immediately processes credit card payments to accounts while speaking with the customer.
- Make recommendations according to customer's needs. Ability to empathize with and prioritize customer needs.
- All payments and adjustments must be posted to customers' accounts in accordance with procedures for each of the I-PASS and Violation Enforcement System databases
Cashier
Family Dollar
03.2018 - 05.2019
- A Cashier, is responsible for processing cash, debit, credit and check transactions using a cash register or other point-of-sale system in a retail environment. Their duties include balancing the cash register, making change, recording purchases, processing returns and scanning items for sale.
Crew Member
Taco Bell
11.2017 - 02.2019
- Ensure proper food preparation to maximize food sanitation
- Clean The Areas
- Provided quality Customer Service: handled all customer's needs and maintained high customer's satisfaction.
- Supported a strong team: worked with team members on switching tasks flexibly and regained full efficiency.
- Demonstrated exemplary attention to detail to given tasks to meet and exceed criteria.
Education
High School Diploma -
Benito Juarez Community Academy
Chicago, IL06-2019
Skills
- Leadership
- Communication
- Time management
- Adaptability
- Problem solving
- Creativity
- Organization
- Teamwork
- Report writing
- Access control management
Certification
CPR
Timeline
Security Officer
Allied Universal Security Services
04.2024 - Current
Front Desk Security Officer
Titan Security Group
07.2021 - 05.2023
Customer Service Representative
Illinois Tollway
12.2019 - 04.2020
Cashier
Family Dollar
03.2018 - 05.2019
Crew Member
Taco Bell
11.2017 - 02.2019
High School Diploma -
Benito Juarez Community Academy
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