SPECIAL PARIS
Sterling Heights,MI
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
11
11
years of professional experience
Work History
Customer Service Monitoring Specialist
Guardian Alarm Security
Remote , MI
02.2022 - Current
- Effectively manage alarm calls by verifying activity, dispatching authorities as required, and promptly notify all relevant parties to ensure adherence to safety protocols.
- Document alarm procedures accurately, maintaining detailed records for efficient operations.
- Process alarms per departmental guidelines, ensuring timely and effective responses.
- Guide customers with alarm resets and troubleshooting, enhancing user experience and satisfaction.
- Handle inbound alarm inquiries, providing prompt and accurate information to resolve issues.
Senior Medical Representative
Conduent
Remote, MI
03.2018 - 02.2022
- Educated patients on how to access online portals for scheduling appointments, making payments or viewing lab results.
- Followed up with patients regarding their treatment plans as directed by physicians.
- Answered incoming calls and responded to customer inquiries in a timely manner.
- Provided accurate information regarding insurance coverage, billing and payment processing.
- Verified patient eligibility for benefits according to healthcare policies and procedures.
Client Relations Representative
Toys"R"Us
Troy, MI
05.2013 - 03.2018
- Served as the main contact for customers, addressing inquiries and resolving issues promptly.
- Maintained strong client relationships through effective communication and problem-solving.
- Efficiently processed orders, returns, and exchanges with high accuracy.
- Provided detailed product information and recommendations to enhance customer experience.
- Collaborated with the team to ensure customer satisfaction and retention.
- Achieved and surpassed sales targets and customer satisfaction goals.
- Kept precise records of customer interactions and transactions.
Education
Business Management
Everest Institute
Southfield, MI08-2016
High School Diploma -
Oak Park High School
Oak Park, MI06-2014
Skills
- Customer Service
- Communication
- Active Listening
- Escalation management
- Documentation
- Relationship Building
- Problem- Solving
- Analytical Skills
Timeline
Customer Service Monitoring Specialist
Guardian Alarm Security
02.2022 - Current
Senior Medical Representative
Conduent
03.2018 - 02.2022
Client Relations Representative
Toys"R"Us
05.2013 - 03.2018
Business Management
Everest Institute
High School Diploma -
Oak Park High School
Similar Profiles
Manpreet DhaliwalManpreet Dhaliwal
Electronic Security Technician at Guardian Alarm & Security SystemElectronic Security Technician at Guardian Alarm & Security System
Rebecca BarryRebecca Barry
Corporate Training Manager at Guardian Alarm CompanyCorporate Training Manager at Guardian Alarm Company
Dejan SokolovicDejan Sokolovic
Transformation Manager at Guardian AlarmTransformation Manager at Guardian Alarm