Special Wilson

• Utilized POS systems efficiently for accurate transactions and inventory management purposes.
• Streamlined checkout process by proficiently handling cash register operations, reducing wait times for customers.
• Enhanced store reputation through friendly interactions with customers from diverse backgrounds.
• Handled returns and exchanges professionally, ensuring customer satisfaction remained a priority during these interactions.
• Ensured a clean, organized store environment to enhance the shopping experience.
• Collaborated with team members to achieve monthly sales targets and maintain high performance standards.
• Participated in regular training sessions for continuous improvement in retail knowledge and skills.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Developed strong product knowledge to provide accurate information and expert advice to customers.
• Increased sales revenue by promoting store promotions and upselling products.
• Resolved customer complaints with professionalism and empathy, maintaining positive relationships.
• Built rapport with clientele through engaging conversations about their needs/preferences which ultimately led to increased loyaltysales.
• Mentored new team members on store policies, procedures, and best practices for success in their roles.
• Improved customer satisfaction by providing personalized assistance and product recommendations.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Performed cash, card, and check transactions to complete customer purchases.
• Resolved customer complaints in professional and timely manner.
• Exceeded sales targets through effective upselling techniques and product knowledge sharing with customers.
• Successfully introduced new product lines into the retail space by researching market demand trends beforehand.

• Led efforts to maintain inventory control in a multi-location retail environment.
• Oversaw a diverse team of 12 across five locations.
• Authorized retailer for Verizon, Sprint, US Cellular, and AT&T
• Executed sales and activations of cellular devices.
• Cultivated strong client relationships and devised essential strategies.
• Coordinate with customer and ensure appropriate resolution of all problems
• Delivered detailed demonstrations that led to increased interest in products and services.
• Maintained superior customer support throughout sales executions.

Publicized insurance options to individuals requiring coverage.

Established connections with prospective clients.

Delivered comprehensive information on insurance options and recommended suitable policies.

Suggested supplementary coverage based on needs.

Upheld confidentiality while managing insurance documents.

• Ensured accuracy of weight and labeled each box appropriately.
• Maintained prompt delivery of boxes along the conveyer system.
• Provided support in the shipping office periodically, focusing on digital documentation.
• Experienced in using Microsoft Word for accurate data entry.

• Initiated customer interactions with a friendly demeanor.
• Assisted customers with clothing choices
• Operated cash register to receive payment and issued receipts
• Maintained a clean and organized work area
• Maintained a positive attitude
• Handled cash as needed
• Maintained a clean dressing room
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.