Spencer August
Aurora,CO
Summary
Dynamic law enforcement professional with extensive experience at the Ministry of Justice, skilled in crisis intervention and community-oriented policing. Proven ability to foster trust through effective communication and conflict de-escalation, ensuring public safety and enhancing community relations. Committed to maintaining integrity and delivering exceptional service in high-pressure situations. 3 months police academy certified. 2 months pacific regional criminal investigation training certified.
Overview
2026
2026
years of professional experience
Work History
Police Officer 03
Ministry Of Justice
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
Ramp Agent
Southwest Airlines, SWA
02.2025 - Current
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
Bagroom Agent Trainer
Worldwide Flight Service
04.2024 - Current
- Informed clients of policies and procedures.
- Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Scan & load a bags to bag carts or wide body cans. Pull to the plane side for loading.
- Unload aircraft, pull the bag carts down, send the bags on carousel belt.
- Prepared equipments for the next day, fuel tags, set up dollies and bag carts.
Supervisor
Okal Security Agency
09.2013 - 11.2015
- Patrolling around Government Capitol Building of the Republic Of Palau. Ensure safety of the government properties and employees .
- Routine around the compand. Trained new employees.
- Timesheet and CCTV reviews if any incident accuured inside the compound.
Education
Certificate - Criminal Justice
Palau Community College
Koror, Palau05.2023
High School Diploma - Criminal Justice
Eagles Spring Home School
Houston, TX09.2010
Skills
- Report writing
- Integrity and honesty
- Conflict de-escalation
- Relationship building and management
- Patience and empathy
- Criminal investigations
- Emergency management
- Crisis intervention and deescalation
- Emergency vehicle operation
- Self-defense techniques
- Criminal law
- Police reports
- Community oriented policing
- Law enforcement
- Emergency response
- Courtroom testimony
- Case management
- Court testimony
- Crime prevention strategies
- Background investigations
- Crime scene preservation
- Crime prevention
- Search and seizure laws
- Defensive tactics training
- Search and seizure procedures
- Surveillance
- Staff management
- Evidence collection protocols
- Traffic laws
- Court preparation
- Traffic control
- Emergency planning
- Domestic violence prevention
- Crime scene processing
- Suspect interrogation
- Interrogation techniques
- Assigning work
- Traffic direction
- Crime prevention models
- Dispatch
- Miranda rights expert
- Drug laws enforcement
- Radar speed measurement
Timeline
Ramp Agent
Southwest Airlines, SWA
02.2025 - Current
Bagroom Agent Trainer
Worldwide Flight Service
04.2024 - Current
Supervisor
Okal Security Agency
09.2013 - 11.2015
Police Officer 03
Ministry Of Justice
Certificate - Criminal Justice
Palau Community College
High School Diploma - Criminal Justice
Eagles Spring Home School
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