Spencer Bell
Cincinnati,OH
Summary
Dynamic operations leader with a proven track record at KFC, excelling in staff development and business analysis. Adept at driving revenue growth and enhancing customer satisfaction through effective coaching and proactive communication. Committed to fostering high-performing teams and implementing continuous improvement initiatives to optimize operational efficiency. Reliable and adaptable to evolving business needs. Skilled in strategic planning and operational oversight.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Team Lead
Chipotle Grill
02.2014 - 01.2015
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
General Manager of Operations
KFC Restaurant
08.2015 - Current
- Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
- Managed budgets, financial forecasts, and resource allocation to ensure achievement of organizational goals.
- Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
Manager on Duty
Taco Bell
10.2018 - 06.2019
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Provided exceptional customer service, addressing concerns promptly and ensuring repeat business from satisfied clients.
Store Manager
Family Dollar
08.2015 - 03.2016
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
Store Team Member
Walmart
02.2021 - 06.2021
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Developed strong relationships with regular customers which increased return visits.
Education
High School Diploma -
Twinsburg High School
Twinsburg, OH08-2015
Construction Engineering -
Cuyohoga Valley Career Center
Brecksville, OH07-2015
Skills
- Operations management
- Staff development
- Business analysis
- Logistics management
- Employee motivation
- Inventory management
- Staff management
- Decision-making
- Performance evaluations
- Data management
- P&L management
- Project planning and development
- Health and safety compliance
- Policies and procedures implementation
Accomplishments
- Earned the “Speed of Service” Award in 2022 for Fastest store in region.
- Earned the “COGS” Award in 2022 for best food cost in Quarter 3, 2022.
- Earned the “Sales VS last year” Award in 2022 for Improving sales growth by 26.6%.
- Promoted to General Manager after 1 year with the company.
Certification
Servesafe Food Handler - 2029
Alcohol Servesafe Certified
OSHA Certified
Food and Safety Certified
Timeline
Store Team Member
Walmart
02.2021 - 06.2021
Manager on Duty
Taco Bell
10.2018 - 06.2019
General Manager of Operations
KFC Restaurant
08.2015 - Current
Store Manager
Family Dollar
08.2015 - 03.2016
Team Lead
Chipotle Grill
02.2014 - 01.2015
High School Diploma -
Twinsburg High School
Construction Engineering -
Cuyohoga Valley Career Center
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