Spencer Bibbey

• Delivered a positive customer service experience by providing instruction, sharing expertise, ensuring safety, and building relationships with guests while leading fishing and backpacking trips
• Instructed guests on proper use of intricate, highly specialized equipment, enhancing their trip experience.
• Performed various physical labor including hiking 10+ miles carrying 50+lb backpack and regular equipment maintenance/cleaning
• Coordinated scheduling, booking, and payment processes for guided trips, ensuring smooth operations.

• Provided excellent customer service preparing and serving food and drinks in a fast-paced environment during events with 6-350+ guests
• Managed inventory before events to ensure a well-stocked bar and kitchen
• Performed various maintenance, landscaping, construction, and livestock care work around property
• Handled shipping and receiving of packages, prepared and filed materials, among other administrative work

• Engaged with customers at point of sale, over the phone, and online to assist in decision-making and ordering
• Executed food prep, cooking to order, plating, and serving, managing multiple responsibilities simultaneously
• Applied organizational, multi-tasking, teamwork, and time management skills to maintain workflow
• Maintained a safe, clean, and healthy workspace, including heightened sanitary responsibilities during the COVID-19 pandemic

• Performed clerical work including mailing, filing, participating in high-level job interviews, collating and formatting Dean's List to be distributed college and department-wide
• Contributed to creation of first-edition newsletter for statewide distribution
• Participated in professional development classes covering topics such as time management, dealing with times of change, and focus on wellbeing
• Organized and populated COVID-19 response communications in department-wide shared folder; organized, and distributed PPE to research centers around the state

• Processed and managed purchase orders using data management software to ensure accurate order fulfillment
• Co-managed Excel document to track millions of products' shipments domestically and internationally, collaborating with vendors and shippers

• Engaged with patrons to create memorable experiences, encouraging repeat visits

• Trained new servers on menu knowledge, table interaction, and working as part of a larger team

• Assigned and performed tasks to help maintain high standards of the restaurant, and thoroughly ensured those tasks were completed