Spencer Bilich
Methuen,MA
Summary
Dynamic and reliable professional with a strong work ethic, experienced at New England Golf Cars. Proven expertise in efficient cleaning techniques and maintaining workplace cleanliness standards. Recognized for excellent communication skills and adaptability, consistently achieving high productivity while ensuring safety and sanitation compliance. Quick learner dedicated to enhancing operational efficiency.
Overview
11
11
years of professional experience
Work History
Cart Washer
New England Golf Cars
Methuen
05.2024 - 07.2024
- Operated pressure washing equipment to clean golf carts efficiently.
- Inspected carts for damage or maintenance needs post-cleaning.
- Maintained cleanliness of work area and equipment for safety compliance.
- Collaborated with team to streamline cart washing processes.
- Assisted in inventory management of cleaning supplies and tools.
- Adhered to safety protocols while handling chemicals and machinery.
- Kept detailed records of cleaned carts, guaranteeing accurate documentation for tracking purposes.
- Supported warehouse operations by keeping the cart storage area organized and accessible at all times.
- Demonstrated excellent time management skills, consistently meeting or exceeding productivity targets in the cart washing process.
- Enhanced overall cleanliness by routinely performing maintenance on cart washers, prolonging machine life span.
- Upheld strict hygiene standards while handling contaminated carts, protecting both staff members and customers.
- Maintained a high level of cleanliness and sanitation in all carts, reducing cross-contamination risks.
- Inspected carts regularly for damage or wear, reporting any issues promptly to maintain their proper functioning condition.
- Cleaned carts and repaired broken or damaged parts.
- Utilized high-pressure washers to clean vehicles and equipment.
- Performed detailed vacuuming of interior and exterior of vehicles and equipment.
- Followed safety guidelines for cleaning vehicles and equipment.
- Wiped down and polished interior and exterior surfaces.
- Applied chemicals and used high-pressure wash and scrubbers to clean rims.
- Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Auto Parts Counterperson
O'Reilly Auto Parts
Haverhill, MA
08.2023 - 12.2023
- Assisted customers in identifying and locating auto parts accurately.
- Processed sales transactions efficiently using point-of-sale systems.
- Maintained organized inventory, ensuring stock levels met customer demands.
- Advised customers on product compatibility and installation procedures.
- Resolved customer inquiries and concerns to enhance satisfaction.
- Trained new staff on store policies and operational procedures.
- Implemented best practices for inventory management to reduce discrepancies.
- Maintained a well-organized and efficient inventory system for easy access and tracking of auto parts.
- Utilized company software to process transactions accurately, track inventory levels, and generate sales reports as needed.
- Increased customer satisfaction by providing prompt and accurate information on auto parts availability and compatibility.
- Contributed to a positive work environment by fostering teamwork, assisting colleagues with tasks when needed, and maintaining open lines of communication with supervisors.
- Handled returns and exchanges professionally, resolving issues efficiently while maintaining high customer satisfaction rates.
- Assisted customers in selecting the most suitable auto parts for their vehicles, ensuring optimal performance and safety.
- Assisted customers in finding appropriate parts promptly.
- Stocked and managed stock of parts.
- Organized parts storage and stocked inventory according to established guidelines.
- Researched vehicles and parts via physical catalogs and electronic means.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Service Technician
Serv Pro Restoration Services
Revere, MA
07.2022 - 01.2023
- Assisted in troubleshooting and repairing equipment issues.
- Learned safety protocols for handling tools and machinery.
- Supported senior technicians during maintenance tasks.
- Conducted routine inspections to ensure equipment functionality.
- Performing cleaning procedures
- Demolition and restoration of areas where cleaning services are permitted from water or fire damage
- Crew lead member, ensuring all crew members are following protocols and working well as a team
- Strong Customer communication- handling all forms of communication e.x phone calls, emails, etc.
- positive engagement with a team, can tackle issues and tasks as a team and individually.
- Providing solutions to difficult requests or issues, able to resolve issues with ease and successfully.
- Tool cleaning maintenance
- Able to work and drive Forklift/ machinery.
Delivery Associate
Door Dash
Haverhill, MA
10.2020 - 06.2022
- Delivered meals promptly to ensure customer satisfaction and service efficiency.
- Navigated routes effectively using GPS technology to optimize delivery times.
- Managed multiple deliveries simultaneously while maintaining attention to detail.
- Communicated with customers regarding order updates and delivery status.
Loader and Unloader
UPS
Chelmsford, MA
10.2021 - 12.2021
- Operated loading equipment to efficiently transfer packages between trucks and warehouse.
- Inspected incoming and outgoing shipments for accuracy and damage.
- Collaborated with team members to streamline unloading processes and improve workflow efficiency.
- Maintained clean and organized work areas to comply with safety standards.
- Utilized handheld scanners to track package movements throughout the loading process.
- Assisted in training new employees on proper loading techniques and safety protocols.
- Maintained workplace safety by adhering to company guidelines and promptly addressing potential hazards.
- Enhanced loading efficiency by implementing proper lifting techniques and utilizing appropriate equipment.
- Reduced cargo damage by securely fastening and organizing items in accordance with shipment requirements.
- Improved customer satisfaction by skillfully handling fragile items during the loading and unloading process, minimizing breakage incidents.
- Ensured timely deliveries by consistently meeting deadlines for loading and unloading tasks.
- Facilitated smooth operations by closely collaborating with team members to coordinate loading and unloading processes.
- Enhanced overall team performance by sharing knowledge and tips on efficient loading and unloading techniques with fellow employees.
Building Inspector
Merrimack Valley Property Management
Lowell, MA
02.2017 - 02.2019
- Conducted thorough inspections of residential and commercial properties to ensure compliance with building codes.
- Evaluated construction materials and methods for safety and quality adherence during projects.
- Led teams in identifying deficiencies and recommending corrective actions to enhance building integrity.
- Collaborated with contractors and architects to resolve technical issues related to design and construction standards.
- Monitored ongoing construction projects to ensure alignment with approved plans and regulatory requirements.
Stocker
Namco Pool
Salem, NH
06.2017 - 08.2017
- Stocked shelves efficiently to maintain product availability and improve customer satisfaction.
- Assisted in inventory management by organizing and labeling products for easy access.
- Collaborated with team members to ensure timely restocking of high-demand items.
- Monitored stock levels regularly to identify replenishment needs and prevent shortages.
- Operated pallet jacks and other equipment safely to transport merchandise within the store.
- Maintained cleanliness and organization of storage areas to enhance operational efficiency.
- Implemented best practices for product placement, contributing to an inviting shopping experience.
- Supported promotional displays by arranging merchandise according to marketing guidelines.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.
- Improved customer satisfaction by promptly locating items and providing product information.
- Completed end-of-day tasks such as returning misplaced items to their correct locations, contributing to an organized sales floor for the next day''s business.
Cleaning Team Leader
North Reading Transportation
Methuen, MA
07.2016 - 08.2016
- Oversaw daily cleaning operations to ensure adherence to safety and sanitation standards.
- Trained team members on efficient cleaning techniques and equipment usage.
- Developed cleaning schedules to optimize workflow and resource allocation.
- Conducted regular inspections of facilities to maintain quality control and compliance.
Sales Representative
Olympia Sports
Methuen, MA
06.2013 - 03.2016
- Engaged customers to identify needs and recommend suitable products.
- Assisted in maintaining store appearance and inventory management.
- Processed sales transactions efficiently using point-of-sale system.
- Provided product knowledge training to new team members.
- Excelled in sales in merchandise
- Provided customers with one on one help with store merchandise
- Reached all sales quota weekly
Education
No Degree - Criminal Justice
Northern Essex Community College
Haverhill, MAHigh School Diploma -
Methuen High School
Methuen05.2014
Skills
- Workplace cleanliness standards
- Professionalism and work ethic
- Reliability and punctuality
- Efficient cleaning techniques
- Quick learner
- Adaptable and flexible
- Excellent communication
- Proper sanitization methods
- Sanitation procedures
Timeline
Cart Washer
New England Golf Cars
05.2024 - 07.2024
Auto Parts Counterperson
O'Reilly Auto Parts
08.2023 - 12.2023
Service Technician
Serv Pro Restoration Services
07.2022 - 01.2023
Loader and Unloader
UPS
10.2021 - 12.2021
Delivery Associate
Door Dash
10.2020 - 06.2022
Stocker
Namco Pool
06.2017 - 08.2017
Building Inspector
Merrimack Valley Property Management
02.2017 - 02.2019
Cleaning Team Leader
North Reading Transportation
07.2016 - 08.2016
Sales Representative
Olympia Sports
06.2013 - 03.2016
No Degree - Criminal Justice
Northern Essex Community College
High School Diploma -
Methuen High School