Spencer Burress
Amelia,OH
Summary
Reliable and upbeat, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising and payment processing. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
7
7
years of professional experience
Work History
Sales Associate
Sleep Outfitters
10.2021 - Current
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Data Entry
Ingram Micro
05.2020 - 08.2020
- Created and maintained data entry logs to track data entry activities..
- Followed data entry protocols, rules and regulations.
- Completed recordkeeping, filing and data entry duties.
- Completed accurate and timely data entry.
- Developed and implemented data entry operations.
Pet Care Associate
Red Dog
12.2019 - 04.2020
- Maintained a clean and sanitary environment for pets by regularly cleaning enclosures, bedding, and play areas.
- Provided exceptional customer service through clear communication, timely responses to inquiries, and professional demeanor at all times.
- Monitored animal behavior closely to identify signs of distress or illness promptly and took appropriate action when needed.
- Enhanced customer satisfaction by providing personalized pet care services tailored to individual needs.
Mobile Expert
T-Mobile
02.2019 - 12.2019
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
Sales Associate
Toys"R"Us
11.2016 - 06.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
Education
No Degree - Computer Programming And System Administration
University of Cincinnati Clermont College
Batavia, OHHigh School Diploma -
ECOT
Columbus, OH01.2018
Skills
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Relationship Building
- Exceptional customer service
- Outgoing Personality
- Conflict Resolution
- Sales expertise
- POS System Operation
Timeline
Sales Associate
Sleep Outfitters
10.2021 - Current
Data Entry
Ingram Micro
05.2020 - 08.2020
Pet Care Associate
Red Dog
12.2019 - 04.2020
Mobile Expert
T-Mobile
02.2019 - 12.2019
Sales Associate
Toys"R"Us
11.2016 - 06.2018
No Degree - Computer Programming And System Administration
University of Cincinnati Clermont College
High School Diploma -
ECOT
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