Spencer Chatwood
Woodbury,TN
Summary
Experienced Door Builder with comprehensive knowledge in constructing high-quality doors, frames, and fixtures. Skilled in utilizing various tools and materials for crafting custom designs according to client specifications. Recognized for exceptional craftsmanship, ability to meet deadlines, and commitment to maintaining safety standards. Made significant contributions in previous work by improving production efficiency through innovative construction techniques.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Door Builder
Haynes Lumber
Murfreesboro, TN
06.2024 - Current
- Measured and cut lumber to specified dimensions for door frames.
- Repaired damaged or broken doors by replacing components or entire units.
- Assembled doors using a variety of tools, including saws and sanders.`
- Assembled doors using a variety of tools, including saws and sanders.
- Placed order requests for additional materials as needed.
- Assisted in the selection of door styles, colors, finishes and accessories.
- Maintained a clean work environment throughout the job site area.
- Followed safety protocols when working with hazardous materials or equipment.
- Collaborated with team members to complete jobs efficiently within allotted timeframes.
- Communicated effectively with colleagues while adhering to company policies.
- Implemented strategies for efficient use of space when installing multiple doors at once.
- Installed single and double residential entry doors and commercial doors, with or without blueprints.
- Cared for and respected customer's home or business by adhering to detailed cleanup checklist after installation.
- Repaired and retrofit doors into existing installations for remodeling projects.
- Performed skilled carpentry work as part of door installation.
- Verified safely-executed work according to local and state codes and standards.
Customer Service Representative
Domino's Pizza
Woodbury, TN
09.2023 - 07.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Supported sales team members to drive growth and development.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
Parts Counter Sales Person
Kubota
McMinnville, TN
06.2022 - 06.2024
- Greeted customers and provided excellent customer service.
- Maintained an accurate inventory of parts in stock, including ordering new items as needed.
- Assisted customers with locating the correct part for their needs.
- Answered phone calls and emails from customers inquiring about parts availability.
- Provided quotes to customers for requested parts.
- Processed orders and invoices accurately and efficiently.
- Filled out paperwork for warranty returns and exchanges when necessary.
- Resolved customer complaints in a timely manner.
- Organized shelves and displays to ensure easy access to products for customers.
- Performed cashier duties such as receiving payments from customers and issuing receipts.
- Adhered to company policies regarding product returns and exchanges, warranties..
- Communicated effectively with management on any issues or special requests from customers.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Kept up-to-date records of all sales transactions using computer software systems.
- Monitored stock levels regularly to ensure adequate supply of parts in store.
- Verified accuracy of orders before shipping them out to customers.
- Completed daily reports accurately detailing all activities related to the parts counter sales position.
- Received incoming shipments, checked contents against order forms, sorted items according to type, size or other criteria.
- Inspected returned merchandise for damage; restocked shelves accordingly.
- Provided technical advice on installation procedures for various car parts upon request.
- Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Operated point of sales and parts lookup computer systems.
- Finalized sales receipts, contracts, logs and other documentation regarding parts sales and service appointments.
- Opened crates to replenish stocked items in proper aisles.
- Developed strategic sales initiatives to pitch products and services.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
- Coordinated and executed daily parts deliveries to local businesses.
- Performed complimentary services, battery installation, testing and wiper installations.
- Received, examined and reshelved returned parts.
- Communicated product expertise and department process improvements to meet organizational goals.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Managed recruiting, objectives setting, coaching, and performance monitoring of sales team.
Education
High School Diploma -
Cannon County High School
Woodbury, TN05-2024
Skills
- Precision measuring
- Project Estimation
- Hardware Installation
- Architectural knowledge
- Finishing Techniques
- Material Selection
- Heavy Lifting
- Window Installation
- Finish Carpentry
- Hand tool expertise
- Surface Finishing
- Surface Sanding
- Local Codes Compliance
- Interior Trimming
Affiliations
- Fishing
- Cars and Car building
Accomplishments
Graduated as a member of Deca, FCA, with a proud accomplishment finishing in the top 30 in the class of 2024.
Certification
- Forklift Ceritified
References
References available upon request.
Timeline
Door Builder
Haynes Lumber
06.2024 - Current
Customer Service Representative
Domino's Pizza
09.2023 - 07.2024
Parts Counter Sales Person
Kubota
06.2022 - 06.2024
High School Diploma -
Cannon County High School
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