Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
BusinessDevelopmentManager
SPENCER CHERKO

SPENCER CHERKO

Schenectady,NY

Summary

In fast-paced, changing environments, highly adaptable, organized, and skilled at handling multiple tasks and managing priorities. High-performing Excellent coordination and communication skills. Updates computer tracking systems, organizes paperwork, and generates reports. Strategic Solutions-oriented, adaptable management professional with extensive experience supporting the United States. Customer service is a priority. Reliable Skilled Road vehicles and heavy equipment are familiar to me. Motivated

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

CVS Pharmacy
08.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Managed cash register after end of shift to balance and record accurate transactions.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Trained and supervised new employees to use selling strategies and apply best practices.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Provided exceptional services and pleasant shopping experiences to retail customers.

Office Assistant/Receptionist

State of New York
05.2023 - Current
  • Opening new SSP cases;
  • Processing changes reported from various sources by updating client records and initiating the case actions;
  • Calculating regular, manual, and retroactive payments;
  • Issuing all program related notices;
  • Conducting re-determinations and initiating recoveries;
  • Reviewing forms for completeness;
  • Requesting information from recipients and responding to recipient requests;
  • Entering and retrieving information from the SSP computer system;
  • Answering questions from recipients/ providers/financial institutions;
  • Faxing, mailing, and emailing recipients & vendors;
  • Reviewing activity/ exception reports;
  • Answering the telephones following proper call protocols;
  • Entering data from calls into SSP system;
  • Initiating the mailing of documents to recipients/provider agencies;
  • Escalating issues to supervisor as needed;
  • Directing recipients to internal or external resources as necessary (i.e., Social
  • Security Administration, Medicaid, Supplemental Nutrition Assistance Program);
  • Communicating with all co-workers (both verbally and written); and
  • Returning phone calls

Setup Technician

Prometric
09.2022 - 05.2023
  • Increased customer satisfaction by resolving [Product or Service] issues
  • Had an excellent attendance record and was always on time for work
  • Solved [Type] issues, improved operations, and provided excellent customer service
  • Pushed for operational changes that resulted in cost savings and higher profit margins
  • Solved [Type] issues, improved operations, and provided excellent customer service.

Motor Vehicle Operator

New York State Office for People With Developmental Disabilities
01.2022 - 08.2022
  • Got better
  • Completed maintenance services and inspected vehicles for operational readiness
  • In high-pressure situations, I am an effective decision-maker
  • Had an excellent attendance record and was always on time for work
  • Drove vehicles with up to [Number] axles and [Number]+ ton capacities in a variety of conditions
  • Drove a variety of vehicles and equipment in a variety of terrains and conditions
  • Ensured DOT regulations were followed by properly documenting driver qualifications, permits, and equipment information
  • Transported [Product or Service] to [Timeframe] customer locations
  • Answered [Number] calls per [Timeframe] to help customers with their questions and concerns
  • Was in charge of fuel distribution and had to submit weekly and monthly reports.

Cashier

Walmart Supercenter
02.2020 - 12.2021
  • Credit cards, checks, gift cards, and coupons were all processed by me
  • Keep checkout areas clean and orderly, as well as perform other cleaning tasks such as mopping floors and emptying trash cans
  • Provide excellent customer service by scanning and bagging groceries quickly and courteously, as well as answering phone calls
  • Helped customers by answering their questions and completing their requests
  • Used cash registers and POS systems to request and record customer orders and compute bills
  • Counted cash in the register drawer to keep the register balanced at the start and end of each shift
  • Efficiently and accurately processed a large number of transactions
  • Handled POS transactions such as checks, cash, credit card purchases, and refunds
  • Learned how to deal with checks and credit cards
  • Greeted customers with a smile and offered prompt and dedicated assistance
  • Checked customers' identification for proof of age and refused to sell alcohol or tobacco to minors
  • Wrapped and bagged items for customers to protect them from damage and make them easier to transport
  • Keeping the checkout areas clean and orderly
  • Bagged merchandise with care and efficiency to minimize damage
  • Kept drawers accurate, current, and secure by checking bills for counterfeit markers, storing large bills, and keeping adequate change
  • Followed state and federal laws by checking customers' identification for proof of age and refusing to sell alcohol to anyone under the age of 21
  • Kept an eye on self-checkout systems and offered assistance or intervention as needed
  • Sanitized the workspace and equipment
  • Used [Software] to draft and submit end-of-shift reports
  • Customers are greeted and I assist them with their needs
  • Checked customer prices and processed sales by scanning barcodes
  • Restocked the sales floor and reorganized the shelves, racks, and bins for a cleaner look
  • Independently resolved issues with POS systems, card readers, and receipt printers to avoid customer delays
  • Help customers by providing information and resolving any issues they may have
  • Restocked, arranged, and organized merchandise in the front lanes to increase product sales
  • Clean and close the shop on a regular basis.

Education

Guilderland High School - Guilderland Center
06.2020

Skills

  • Strong attention to detail Excellent team-builder
  • Trained in emergency response Fleet Management & Logistics
  • Understanding road conditions Transporting passengers
  • Customer needs assessment Equipment maintenance
  • Maintaining readiness Route Navigation
  • Valid NYS driver’s license Emotional awareness
  • Clerical Experience
  • Front Desk
  • Microsoft Outlook
  • Microsoft Word
  • POS
  • English
  • Administrative Experience
  • Communication Skills
  • Certifications and Licenses
  • Driver's License
  • Money Transfer Systems
  • Educational Opportunities
  • Flexible Hours
  • Cash Register Operation
  • Retail Store Operations
  • Product Knowledge
  • Store Policies and Procedures
  • Teamwork and Collaboration
  • Store Opening and Closing
  • Answering Customer Questions
  • Maintaining Clean Work Areas
  • Transaction Processing
  • Product Promotion
  • Customer Assistance
  • Suggestive Selling
  • Returns and Exchanges
  • Excellent Written and Verbal Communication
  • Customer Needs Assessment
  • Engaging with Diverse Customers
  • Goal-Driven
  • Product Recommendations
  • Positive Customer Engagement
  • POS System Operations
  • Time Management
  • Productivity Maximization
  • Ability to Lift 40 Pounds
  • Available Nights, Weekends and Holidays
  • Player Motivation
  • Self-Checkout Assistance
  • Multi-Line Telephone Systems
  • Office Operations
  • Packaging and Mail Receiving
  • Office Support
  • Hospitality Service
  • Meeting Arrangements
  • Office Management Software
  • Team Collaboration
  • Office Meetings
  • Office Equipment
  • Administrative Support
  • Meeting Scheduling
  • Verbal and Written Communication
  • Mail Handling
  • Office Cleaning
  • Scheduling Appointments
  • Office Supplies Inventory Management
  • Call Forwarding
  • Fraud Prevention
  • Telephone Etiquette
  • Setting Reservations
  • Front Desk Operations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Retail Sales Associate

CVS Pharmacy
08.2023 - Current

Office Assistant/Receptionist

State of New York
05.2023 - Current

Setup Technician

Prometric
09.2022 - 05.2023

Motor Vehicle Operator

New York State Office for People With Developmental Disabilities
01.2022 - 08.2022

Cashier

Walmart Supercenter
02.2020 - 12.2021

Guilderland High School - Guilderland Center

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SPENCER CHERKO