Spencer Cocca
Sharon Springs,NY
Summary
Demonstrates strong organizational skills, Leadership, and problem solving skills that are essential for managing diverse classroom environments. Background in customer service highlights excellent communication and adaptability. Eager to contribute to educational success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth
Overview
7
7
years of professional experience
Work History
Business Operations Lead
Brimstone Bakery
06.2023 - Current
- Oversaw packaging and logistical operations to verify conformance to company standards.
- Organized and executed weekly production plans to ensure all product needs were satisfied across revenue categories
- Maintained operational integrity by taking on additional duties when employees were absent from work
Associate Project Specialist
Schoharie Economic Enterprise Corporation (SEEC)
12.2021 - 02.2023
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Monitored project progress, identified risks and took corrective action as needed.
- Facilitated workshops to collect project requirements and user feedback.
- Reported regularly to managers on project budget, progress, and technical problems.
- Maintained records and materials required by NYS agencies regarding grant funds and requirements
- Assisted in development and execution of community events that encouraged business growth and economic opportunities within Schoharie County and Mohawk Valley region.
Business Manager
Brimstone Bakery
03.2021 - 11.2021
- Anticipated financial impact from operational issues and worked with leadership to develop solutions.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Researched, implemented, and maintained new systems that improved sales, accountancy, and marketing for business at critical time of growth
Night Auditor
The Otesaga Resort Hotel
05.2019 - 04.2021
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Kept accounts in balance and ran daily reports to verify totals.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Generated and printed daily financial reports to track hotel performance.
- Implemented Covid-19 procedures during lockdown to maintain health and safety of guests and employees
Private Nanny
Koru Kids
02.2018 - 09.2018
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Played games, worked on puzzles, and read books to young children.
- Facilitated relationships with children and parents by developing caring and structured home environments.
- Supervised children on playground to help develop physical and social skills.
- Monitored children's play activities to verify safety.
Education
Master of Arts - Luxury Brand Management
Regent's University London
London, UK10.2018
Bachelor of Science - Business Administration
Elmira College
Elmira, NY06.2017
High School Diploma -
Barrington High School
Barrington, RI06.2013
Skills
- Project Management
- Microsoft Office proficient
- Presentation Skills
- Relationship building and management
- Excellent oral and written communication
- Professional rapport
Timeline
Business Operations Lead
Brimstone Bakery
06.2023 - Current
Associate Project Specialist
Schoharie Economic Enterprise Corporation (SEEC)
12.2021 - 02.2023
Business Manager
Brimstone Bakery
03.2021 - 11.2021
Night Auditor
The Otesaga Resort Hotel
05.2019 - 04.2021
Private Nanny
Koru Kids
02.2018 - 09.2018
Master of Arts - Luxury Brand Management
Regent's University London
Bachelor of Science - Business Administration
Elmira College
High School Diploma -
Barrington High School
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