Spencer Cooper

• Advised customers on financing options and warranties available for their purchase.
• Answered store and merchandise questions and led customers to wanted items.
• Educated customers about sales processes, warranty requirements and service standards.
• Showcased vehicle features and took customers on test drives in local area.
• Demonstrated knowledge of vehicles' features to customers during showroom visits and test drives.

-Perform troubleshooting on HVAC systems to determine root
cause of issues.

-Conduct maintenance service on HVAC systems to increase
life expectancy of equipment and prevent costly repair work.

-Calibrate equipment to achieve maximum efficiency.

-Typically travel to approximately five job sites per week for
scheduled appointments. For each of these jobs I either
perform full installations or maintenance work.

-Close out all work orders after verifying completion with
customers and reporting any discrepancies discovered on job
site.

• Operated point of sales and parts lookup computer systems.
• Assisted customers during selection process and helped choose perfect products to meet individual needs.
• Managed employee schedules and daily assignments.
• Answered inquiries, resolved problems and finalized parts sales at counter and by telephone.
• Communicated effectively with clientele to maintain customer satisfaction and loyalty.