Spencer Crowder
Jacksonville,FL
Summary
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
T-Mobile
02.2022 - Current
- Assisted customers in troubleshooting issues, enhancing their user experience and satisfaction.
- Conducted regular inventory checks, ensuring adequate stock levels were maintained at all times.
- Handled cash transactions accurately and efficiently, minimizing discrepancies in end-of-day reports.
- Performed data transfers between devices for customers while preserving their important files without any loss of information.
- Resolved customer complaints professionally, maintaining a positive reputation for the store as well as the brand being represented.
Front Desk Receptionist
Country Inn & Suites
01.2019 - 02.2022
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Resolved guest complaints diplomatically, maintaining both guest satisfaction and hotel reputation.
- Completed late check-ins and directed guests to rooms and facilities.
- Managed phone lines efficiently, directing calls appropriately while providing courteous assistance when necessary.
- Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
Back of House Team Member
Little Caesars Pizza
09.2017 - 09.2018
- Proficient in the use of stove
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
Education
High School Diploma -
William M. Raines High School
Jacksonville, FL06.2018
Skills
- Precision in Work
- Hygiene Maintenance Procedures
- Collaborative Teamwork
- Customer Engagement
- Critical Thinking in Problem Resolution
- Attentive Listening Abilities
- Proficient in Relationship Building
- Initiative-taking
- Money handling
Certification
Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Sales Associate
T-Mobile
02.2022 - Current
Front Desk Receptionist
Country Inn & Suites
01.2019 - 02.2022
Back of House Team Member
Little Caesars Pizza
09.2017 - 09.2018
High School Diploma -
William M. Raines High School
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