Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Spencer Elmore

Mount Pleasant,MI

Summary

Experienced professional in managing cremation services, providing support to families in challenging situations. Proficient in operational reporting and ensuring regulatory compliance. Committed to delivering high-quality customer service and support.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Crematory Manager

Daisy Hill Crematory
Mount Pleasant, Michigan
01.2024 - Current
  • Established processes that enhanced workflow efficiency across organization.
  • Created monthly operational performance reports for senior management review.
  • Managed vendor relationships, negotiating contracts for timely delivery of goods.
  • Assisted families in navigating cremation options and understanding procedures.
  • Recorded cremation details to ensure compliance with regulatory requirements.
  • Prepared necessary paperwork, including certificates and permits for each cremation.
  • Resolved employee conflicts by guiding adherence to company policies.
  • Maintained safe working environment through strict adherence to safety protocols.

Funeral Director's Assistant

Clark Family Funeral Chapel
Mount Pleasant, Michigan
01.2023 - 01.2024
  • Coordinated funeral services and memorial events for families, ensuring personalized experiences.
  • Maintained funeral home facilities for visitations and services to uphold professionalism.
  • Gathered necessary information from families for effective service planning.
  • Provided compassionate support to grieving families during critical moments.
  • Arranged funerals aligned with family heritage and religious practices.
  • Facilitated organized services by communicating essential information to attendees.

Crematory Operator Assistant

Daisy Hill Crematory
Mount Pleasant, Michigan
06.2021 - 01.2023
  • Executed routine maintenance on crematory machinery to ensure optimal performance.
  • Assisted families with inquiries regarding cremation processes and available services.
  • Maintained cleanliness and organization of work areas, adhering to health standards.
  • Managed inventory of supplies essential for cremation and memorial services.
  • Ensured compliance with state laws governing cremation processes and procedures.
  • Upheld a safe working environment by following established safety protocols.
  • Cleaned, lubricated, and adjusted crematory machinery to enhance operational efficiency.

Education

High School Diploma -

Mount Pleasant Public High School
Mount Pleasant, MI
05-2021

Skills

  • Process improvement and workflow optimization
  • Regulatory compliance
  • Vendor negotiation
  • Operational reporting
  • Customer relationship management
  • Written and verbal communication
  • Financial analysis
  • Team collaboration
  • Proficiency in Google Sheets and Microsoft Excel

Certification

  • CANA Cremation Certification
  • NFDA Cremation Certification

References

References available upon request.

Timeline

Crematory Manager

Daisy Hill Crematory
01.2024 - Current

Funeral Director's Assistant

Clark Family Funeral Chapel
01.2023 - 01.2024

Crematory Operator Assistant

Daisy Hill Crematory
06.2021 - 01.2023

High School Diploma -

Mount Pleasant Public High School

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