Summary
Overview
Work History
Education
Skills
Timeline
Generic

Spencer Fulgium

Killeen,TX

Summary

Diligent problem-solver with resourceful approach to challenges and organized style. Leverages 12+ years of Automotive and Heavy Duty vehicle expertise to manage job functions. Excellent communicator with focus on results.

Overview

12
12
years of professional experience

Work History

Lead Technician 1

Penske Truck Leasing
08.2021 - Current
  • Mentored junior technicians in maintenance, repair and reporting duties.
  • Managed team performance by training, mentoring, disciplining, and motivating employees.
  • Planned, scheduled, and delegated daily work to team of employees.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Managed daily activities, assigned tasks to specific staff members and utilized proven management techniques to cut work flow downtime and maximize revenues.
  • Repaired, upgraded and inspected electronic, electrical and mechanical systems.
  • Adhered to established policies and standards to safely complete projects.
  • Tracked equipment and inventory, maintaining prescribed levels for technical equipment and supplies.
  • Fostered relationships with internal and external customers.
  • Monitored and enforced safety measures to mitigate hazards.
  • Devised and implemented safety programs, encouraging team members to take time to analyze situations and determine best course of action.
  • Led monthly safety meetings to promote a safe work environment.
  • Commissioned third-party vendors and technicians to augment on-site technical support assets.

Lead Mobile Technician

Penske Truck Leasing
08.2020 - 08.2021
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Repaired and replaced worn and damaged components.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Maintained a good customer relation with equipment manager of my account, East Penn.
  • Maintained and kept up to date on PM's and all repairs needed to customer equipment

Lead Mobile Technician

Penske Truck Leasing
04.2018 - 08.2020
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Performed safety and emissions inspections.
  • Used specialized tools to detect leaks in gas and refrigerant systems.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Read and followed technical documentation to complete accurate repairs.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Coordinated with parts department to determine availability of necessary components.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Explained estimates and determined repair timelines to manage customer expectations.
  • Maintained good customer relations with my customer Altman Plants
  • Maintained and kept up with the PM's and repairs of all of the customers units.

Tech 2

Penske Truck Leasing
05.2017 - 04.2018
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Applied critical thinking and research to address complex issues.
  • Maintained compliance with regulatory standards and safety requirements.
  • Tested components and systems to evaluate performance and identify concerns.
  • Addressed routine equipment maintenance according to established schedule.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.

Tech 2

Penske Truck Leasing
07.2016 - 05.2017
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Maintained compliance with regulatory standards and safety requirements.
  • Tested components and systems to evaluate performance and identify concerns.
  • Addressed routine equipment maintenance according to established schedule.
  • Mentored junior technicians in maintenance, repair and reporting duties.
  • Tested systems, noting issues and completing preventive maintenance.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.

Tech 3

Penske Truck Leasing
04.2015 - 07.2016
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Inspected equipment to identify areas of wear or causes of malfunctions.
  • Observed equipment operation to diagnose and troubleshoot reported issues.
  • Tested components and systems to evaluate performance and identify concerns.
  • Addressed routine equipment maintenance according to established schedule.
  • Mentored junior technicians in maintenance, repair and reporting duties.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Worked with diverse types of weather and ground conditions.

Customer Service Representative

Penske
01.2014 - 04.2015
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Delivered prompt service to prioritize customer needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Fueled and washed trucks and tractors

Vehicle Maintenance Technician

Discount Wheel And Tire
07.2013 - 01.2014
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Tested newly installed equipment to determine proper functionality and compliance with regulations.
  • Performed safety and emissions inspections.

Vehicle Maintenance Technician

South Point Automotive
03.2013 - 07.2013
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Changed, rotated, and balanced tires on different types of vehicles.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Performed safety and emissions inspections.
  • Repaired and replaced worn and damaged components.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.

Cashier / Customer Service

Calvin Klein
10.2012 - 03.2013
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Answered product questions using knowledge of sales and store promotions.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Quick Lube Technician

Freeman Buick And GMC
07.2011 - 02.2012
  • Kept shop areas neat, clean, and free of safety hazards.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
  • Dismounted and mounted tires to perform air checks, rotations, and rebalances.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.

Education

High School Diploma -

Blue Ridge High School
Blue Ridge, TX
05.2011

Skills

  • Practice Management
  • Safety Compliance
  • Overseeing Technicians
  • Assigning Tasks
  • Corrective Actions
  • Daily Facility Operations
  • Hospitality and Accommodation
  • Mechanical Troubleshooting
  • Electrical Mechanics
  • Steering Systems
  • Fuel Injection
  • AC and Heating

Timeline

Lead Technician 1

Penske Truck Leasing
08.2021 - Current

Lead Mobile Technician

Penske Truck Leasing
08.2020 - 08.2021

Lead Mobile Technician

Penske Truck Leasing
04.2018 - 08.2020

Tech 2

Penske Truck Leasing
05.2017 - 04.2018

Tech 2

Penske Truck Leasing
07.2016 - 05.2017

Tech 3

Penske Truck Leasing
04.2015 - 07.2016

Customer Service Representative

Penske
01.2014 - 04.2015

Vehicle Maintenance Technician

Discount Wheel And Tire
07.2013 - 01.2014

Vehicle Maintenance Technician

South Point Automotive
03.2013 - 07.2013

Cashier / Customer Service

Calvin Klein
10.2012 - 03.2013

Quick Lube Technician

Freeman Buick And GMC
07.2011 - 02.2012

High School Diploma -

Blue Ridge High School

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Spencer Fulgium