SPENCER GOINS
The Colony,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Training Restaurant Partner
Raising Cane’s Chicken Fingers
Dallas, Tx
01.2020 - Current
- Met all criteria to be inducted into an elite Restaurant Partner Program, which enables business ownership incentives tied to driving performance metrics for restaurant leaders
- Responsible for the financial and operational performance of $4.8M volume restaurant
- Led restaurant team through process to become a training restaurant to train top tier candidates for company restaurants in markets across the U.S
- Successfully evolved business plan to drive sales and profitability during the COVID-19 pandemic while executing all mandated protocols and standards to maintain the highest level of Crew and Customer safety
- Absorbed Mall location during Pandemic and successfully controlled labor costs while developing multiple management candidates
- Recruited multiple General Managers that are operating high volume locations for the company today.
Training General Manager
Raising Cane’s Chicken Fingers
Dallas, Tx
01.2016 - 01.2020
- Responsible for the operational and financial performance of a $105k/week Restaurant
- Met all qualifications to participate in the Restaurant Partner Class (Competitive Leadership Program) for the highest performing restaurant leaders
- Own staffing in restaurant and monitor selection process
- Write, implement, and monitor manager development and performance plans; make all final hire and separation decisions for restaurant and ensure proper procedures are followed
- Creates or approves Management and Crewmember schedules to ensure proper staffing levels
- Oversees the Management Team to ensure the organization and implementation of the restaurant’s training program aligns with the standards of the company
- Audit all facets of the business, deliver feedback and develop solutions to facilitate improvements
- Complete understanding of budget and cost trends that impact the business, perform regular financial analysis to increase profitability
- Develop and execute local restaurant marketing programs; plan and execute an active community involvement strategy that enhances the overall image of the Brand in the community while driving traffic into the business.
Training Operations Manager
Raising Cane’s Chicken Fingers
Plano, Tx
01.2014 - 01.2016
- Assisted Restaurant Partner in maintaining the highest standards in all operating metrics
- Responsible for staffing, onboarding, and scheduling all crew members
- Lead restaurant training team to ensure new crew members were aligned with company goals and values
- Manages restaurant performance through systems by tracking progress, having developmental conversations, and setting operational focuses
- Responsible for identifying operational gaps and formulating action plans to resolve those gaps
- Responsible for restaurant cleanliness – Awarded the Cleanest Restaurant in Plano by the Mayor in 2016
- Trained General Managers and Operations Managers for West Coast company expansion to support our Company growth in California – Recognized for training the most external candidates in 2016.
Education
Skills
- Leadership
- Team development
- Customer service
- Hospitality
- Project management
- Marketing
- Creativity and innovation
- Financial planning
- Strategic thinking
- Coaching and mentoring
- Communication
- Problem solving
- Operations Management
- Company Processes and Procedures
- Performance Analysis
- Customer Relationship Building
- Creative and Critical Thinking
- Adaptability and Flexibility
- Teamwork and Collaboration
- Collaboration and Teamwork
References
References available upon request.
Timeline
Training Restaurant Partner
Raising Cane’s Chicken Fingers
01.2020 - Current
Training General Manager
Raising Cane’s Chicken Fingers
01.2016 - 01.2020
Training Operations Manager
Raising Cane’s Chicken Fingers
01.2014 - 01.2016
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