Summary
Overview
Work History
Skills
Interests
Languages
Timeline
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Spencer Gorra

Minneapolis,MN

Summary

Operations lead boasting an extensive career across retail, food service, and FINtech sectors. Noted for optimizing operational efficiency, spearheading employee training initiatives, and ensuring compliance with health and safety standards. Proficient in inventory management and sales data interpretation, with a proven track record in process improvement.

Culinary professional with deep commitment to delivering high-quality dining experiences. Known for adaptability and collaborative approach, ensuring smooth operations and customer satisfaction.

I pride myself in delivering outstanding customer service and fostering a team-oriented work environment with unique passion for the food service industry and inquisitive personality to match. Plus, really, I'm also very fun to hang out with. It helps.

Overview

20
20
years of professional experience

Work History

Chef De Partie/Apprentice Pastry Chef

Cafe Bar Lurcat
08.2024 - Current
  • Developed new pastry recipes for seasonal menus
  • Conducted regular inventory assessments, managing supplies to minimize waste and ensure timely preparation of pastries.
  • Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.
  • Effectively managed multiple tasks simultaneously during high-volume periods, maintaining consistent quality across all products.
  • Maintained a clean and organized kitchen workspace, ensuring compliance with health regulations.
  • Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
  • Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
  • Contributed to successful catering events by designing custom dessert menus tailored to specific client preferences.
  • Continuously researched industry trends to stay current on popular flavors and innovative techniques for enhancing the pastry menu offerings.
  • Replenished and rotated food items, following correct food cooling and storage procedures.

Line Cook

McMenamins Six Arms
11.2023 - 08.2024
  • Successfully prepared dishes to order in a fast-paced environment
  • Followed safety protocols and sanitized kitchen equipment to ensure food safety standards were met
  • Troubleshot equipment and addressed minor maintenance issues
  • Demonstrated knowledge of food allergens and special diets
  • Coordinated with other cooks to ensure food was prepared in a timely manner
  • Prepared food for special events, banquets, and catering orders
  • Communicated with waitstaff and management to ensure customer satisfaction
  • Monitored stock levels and restocked items as needed
  • Planned and prepared meals in a timely manner, ensuring that all dishes were cooked to perfection
  • Demonstrated a high level of commitment to quality customer service, resulting in positive feedback from customers

Operations Lead

Starbucks Reserve Roastery - Siren Retail
08.2022 - 11.2023


  • Developed and implemented employee training programs to improve efficiency and productivity in store operations
  • Ensured compliance with health and safety regulations in the store
  • Provided regular feedback and coaching to team members to improve their performance and ensure they meet company goals
  • Analyzed and interpreted sales data to optimize staffing and inventory levels
  • Identified and implemented process improvements to enhance the customer experience and increase operational efficiency
  • Managed customer complaints and resolved issues in a timely and satisfactory manner
  • Analyzed sales data to identify trends and inform strategic decisions on product offerings.

Line Cook

Ramen Danbo
09.2021 - 08.2022
  • Successfully prepared dishes to order in a fast-paced environment
  • Followed safety protocols and sanitized kitchen equipment to ensure food safety standards were met
  • Troubleshot equipment and addressed minor maintenance issues
  • Demonstrated knowledge of food allergens and special diets
  • Communicated with waitstaff and management to ensure customer satisfaction
  • Monitored stock levels and restocked items as needed
  • Monitored food temperatures to ensure that food is cooked to the proper temperature
  • Managed food orders to ensure that customers receive their orders in a timely manner

eServices Supervisor

Sound Credit Union
09.2013 - 10.2021
  • Developed and implemented strategies to improve member engagement and satisfaction through digital channels (mobile banking app, website)
  • Experienced with Jack Henry Core (Symitar), Digital Insight (now NCR) for online banking and ITMs. Experienced with CRM Next.
  • Led the eServices team in identifying opportunities to streamline processes and improve efficiency, ensuring a seamless experience for members
  • Coordinated with IT department to ensure the security and confidentiality of members' personal and financial information in all online banking platforms and services
  • Collaborated with cross-functional teams to identify and implement new digital solutions and enhancements to improve the member experience
  • Continuously monitored industry trends and developments in digital banking and e-services to identify opportunities for innovation and improvement in member services
  • Identified and resolved any issues or errors in online banking platforms or services to ensure a smooth and hassle-free experience for members
  • Analyzed customer feedback and data to identify trends and make recommendations for improving the user experience on online banking platforms and services

Retail Manager

RG Music
02.2006 - 04.2013
  • Develop and implement strategies to boost sales and increase customer satisfaction in the store
  • Manage inventory levels and ensure adequate stock availability to meet customer demand
  • Identify and analyze market trends and competitor activities to develop innovative retail strategies
  • Analyze customer buying patterns and preferences to identify opportunities for sales growth
  • Coordinate and execute promotional events and marketing campaigns to attract new customers to the store
  • Supervise and train retail staff to provide exceptional customer service

Skills

  • Cross-functional teamwork
  • Passion
  • Ethical leadership
  • Seasonal menu development
  • Recipe creation
  • Creativity and innovation
  • Food service operations
  • Food safety and sanitation
  • Attention to detail
  • Relationship building

Interests

I love food, movies, tv, video games and opening my windows when it's rainy


I have extensive leadership experience in gaming raids/endgame for Final Fantasy XI and XIV


I love learning history and culture through food and ran the plant-based blog and Instagram, "The Chilled Pototo" for about two years, although the site is no longer active


As a minority, woman, cannabis advocate, and a tatted/pierced they/them nonbinary queer, I spend time being a vocal activist in my community both in person and online


I love punk music, throw me in the pit and let me mosh all day, every day

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Chef De Partie/Apprentice Pastry Chef

Cafe Bar Lurcat
08.2024 - Current

Line Cook

McMenamins Six Arms
11.2023 - 08.2024

Operations Lead

Starbucks Reserve Roastery - Siren Retail
08.2022 - 11.2023

Line Cook

Ramen Danbo
09.2021 - 08.2022

eServices Supervisor

Sound Credit Union
09.2013 - 10.2021

Retail Manager

RG Music
02.2006 - 04.2013

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Spencer Gorra