Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Spencer Gray

Peachtree City,GA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

15
15
years of professional experience

Work History

General Manager

Clean Eatz Cafe Peachtree City
04.2021 - Current
  • Developed and implemented strategies to increase sales and profitability
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations
  • Implemented operational strategies and effectively built customer and employee loyalty
  • Formulated policies and procedures to streamline operations
  • Analyzed market trends and competitor activities to create competitive advantages
  • Managed purchasing, sales, marketing and customer account operations efficiently
  • Reported issues to higher management with great detail
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate
  • Control profit & loss by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
  • Ensure food quality and 100% customer satisfaction; including responding to complaints & retaining customers

Area Manager

Anytime Fitness
09.2018 - 07.2020
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Transformed underperforming teams into productive, profitable teams.
  • Resolved conflicts promptly to promote positive environment for customers.
  • Supervise 3 location managers, maintaining contractual, compliance and reporting requirements for all areas.
  • Increased overall sales by 5% through capitalizing on new potential opportunities and developing and maintaining partnerships with multiple new companies & products.
  • Grew supplement sales from $600 per month from 3 locations to $3000+/mo.
  • Compiling weekly RM reports for personal training sales, FMB membership sales & losses.
  • Transformed underperforming teams into productive, profitable teams
  • Resolved conflicts promptly to promote positive environment for customers
  • Dedicated to expanding client bases by building lasting relationships

Police Officer

Savannah
03.2016 - 03.2018
  • Stay involved with the local community and promote community involvement with the staff and store
  • Analyzed financial data and forecasted trends to improve profitability .
  • Measured staff and process productivity and utilized results to make helpful equipment and staffingadjustments
  • Provided employees with guidance in handling difficult problems or in resolving escalated complaints ordisputes
  • Developed talented team, participating in hiring, coaching and performance management processes.
  • Monitored market and competitor trends to develop new ideas and maintain company relevance.
  • Oversaw company and vendor accounts and negotiated contracts with financial partners.
  • Adhered to corporate standards and regulations, encouraging safe and efficient operations.
  • Maintain established policies and procedures, and provide assistance, guidance and direction to customersas well as employees
  • Over saw the operations of (3) three locations.
  • Maintain the clubs cleanliness according to the standards set by the GA Department of Health
  • Handling employee scheduling as well as hiring
  • Educating members and employees on fitness, nutrition, and supplementation
  • Handle all client relations as well as membership sales which included detailed production spreadsheetsand billing information
  • Compiling weekly RM reports for personal training sales, FBM, membership sales and losses.
  • Worked hand in hand with Personal Trainers to create a new group training program.
  • Grew supplement sales from $600 per month from three locations to over $3,000 per month.
  • Worked closely with Europa Sports venders.
  • Identified operational process inefficiencies to recommend necessary improvements.
  • Implemented and developed operational standards, policies and procedures.
  • Maintained frequent interaction with senior management to measure goal achievement and determineareas of improvement
  • Minimized staff turnover through appropriate selection, orientation and training.
  • Developed training modules and documentation to train staff.
  • Led and directed team members on effective methods, operations and procedures
  • Conducted quality, timely performance feedback and performance appraisals.
  • Conducted monthly meetings to create business plans to drive successful monthly business.
  • Addressed and resolved client or customer inquiries to foster superior standards of service.
  • Developed existing team into high productivity, results-oriented unit through creative initiatives.
  • Identified, pursued and arrest suspects and perpetrators of criminal acts.
  • Monitored and reported suspicious activity and safety hazards to local dispatch.
  • Patrolled assigned areas in response to calls for assistance.
  • Military Police Officer

U.S. Army
02.2008 - 12.2015
  • Entered secured areas to determine business, directing and rerouted individuals as necessary.
  • Monitored motorists to verify adherence to traffic laws and regulations.
  • Located and confiscated property as directed by court order.
  • Determined if criminal act and statute violations was involved.
  • Drove vehicles and patrol specific areas to detect law violators, issue citations and make arrests.
  • Served subpoenas and court documents in alignment with legal protocols.
  • Testified in court to present evidence and serve as witness in traffic and criminal cases.
  • Relayed emergency request information to appropriate agency dispatchers.
  • Generated reports detailing shift activity and incidents.
  • Investigated traffic accidents and other accidents to determine causes and to determine if crime had beencommitted
  • Investigated illegal and suspicious activities.
  • Supervised public events to maintain order and enforce laws.
  • Verified that proper legal charges had been made against law offenders.
  • Conducted community programs to educate on drug abuse and violence prevention.
  • Developed and led soldiers in Iraq and Afghanistan
  • Led teams in operations in Iraq and Afghanistan
  • Controlled and maintained $100,000.00 plus in military equipment
  • Developed and led training in a platoon size setting (40+ soldiers)
  • Expert in technical and tactical guidance
  • Proficient in PowerPoint and Excel
  • Scheduling rotating shift while deployed in Iraq and Afghanistan

Education

High School Diploma -

Jay High School
05.2007

Skills

  • Training
  • Project Planning
  • Operations
  • Team Building
  • Performance Monitoring and Evaluation
  • Sales Tracking
  • Inventory Management
  • Planning and Implementation
  • Work flow Optimization
  • Operation Monitoring
  • Policy Development and Enforcement
  • Problem Anticipation and Resolution
  • Logistics Oversight
  • Customer Service
  • MS Office
  • Employee Motivation
  • Recruiting and Hiring
  • Client Relations
  • Price Structuring
  • Cost Containment
  • Market and Competitor Research
  • Operational Efficiency and Safety
  • Desktops, Laptops and Mobile Devices
  • Employee Assignments
  • Project Development
  • Interviewing and Prescreening
  • Money Handling

Additional Information

  • Awards , Afghanistan Campaign Medal w/ Campaign Star Army Commendation Medal Meritorious Unit Award National Defense Service Medal Army Good Conduct Medal x2 Global War On Terrorism Service Medal Iraq Campaign Medal w/ Campaign Star Non-Commissioned Officers Medal Driver and Mechanic Badge w/ Driver-Wheeled Vehicle(s)

Timeline

General Manager

Clean Eatz Cafe Peachtree City
04.2021 - Current

Area Manager

Anytime Fitness
09.2018 - 07.2020

Police Officer

Savannah
03.2016 - 03.2018

U.S. Army
02.2008 - 12.2015

High School Diploma -

Jay High School

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Spencer Gray