Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Spencer Greenburg

Memphis,TN

Summary

Dynamic and results-driven Operations Specialist and Business Development professional with a proven track record in enhancing operational efficiency and driving revenue growth. Adept at leading complex projects, including the successful relocation of a 12,000 sqft multispecialty health center and the recruitment and staffing of a new medical facility three times the size of its predecessor. Expert in redesigning processes to significantly increase program profitability, exemplified by elevating Vida Plus membership revenue from $15,000 to $25,000 per month. Skilled in developing and implementing strategic initiatives, fostering employee engagement, and managing cross-functional teams to achieve organizational goals. Demonstrates exceptional problem-solving abilities, strategic planning, and a commitment to delivering high-impact result

Overview

9
9
years of professional experience

Work History

Business Development Specialist

Lifedoc Health
08.2024 - Current
  • Promote and expand the Vida Plus program by engaging with businesses and negotiating contracts.
  • Develop and implement strategies to increase program adoption and satisfaction.
  • Manage and maintain relationships with current and potential Vida Plus clients.
  • Create and execute projects aimed at enhancing employee engagement and maintaining a positive office atmosphere.
  • Organize and facilitate team-building activities, workshops, and events.
  • Gather and analyze employee feedback to improve engagement initiatives and help garner efficient and effective communication.
  • Identify and pursue new business development opportunities to support LifeDoc Health’s growth objectives.
  • Continue to support the Vida Plus program by managing day-to-day operations and keeping up with the claims associated with Vida Plus.
  • Assist with the preparation and distribution of marketing materials related to Vida Plus and other business initiatives.
  • Handle mail sorting and other administrative tasks as needed.
  • Handle invoice reconciliation and other finance-related tasks to support the Accounting and Finance department.
  • Ensure accurate and timely processing of financial transactions.
  • Manage all check and cash deposits for each location.
  • Assist other departments as needed

Operations Specialist

LifeDoc Health
01.2022 - 08.2024
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Filed paperwork, sorted and delivered mail and maintained office organization.
  • Posted positions through approved recruitment channels.
  • Prepared monthly, weekly and daily logs using Microsoft Office Suite.
  • Organized new employee orientation schedules for new hires.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Assisted with on-boarding process with all new hires.
  • Set up orientations and initial training for new employees.
  • Assisted operations manager with planning of routine operations and special projects.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Counted, verified and handled bank deposits
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Generated reports to track employee time and attendance.
  • Issued paychecks on designated pay dates to avoid employee dissatisfaction.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
  • Assisted in development and implementation of logistics policies and procedures to provide roadmap for daily operations.
  • Utilized HRIS Software daily via ClearCompany

Office Manager

Millstone Market And Nursuery
10.2019 - 01.2022
  • Developed fresh, crisp content to diversify current promotional options.
  • Diversified and enhanced website pages and social media platforms to boost reach.
  • Boosted brand awareness with target customer demographics with social, print and email campaigns.
  • Utilized market trends and target audience statistics to effectively and appropriately market products.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Coordinated special projects and managed schedules.
  • Arranged office conferences for company employees and guests.
  • Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
  • Developed standard operating procedures for all administrative employees.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.


Warehouse Assistant

TopRx
08.2017 - 09.2019
  • Operated RF scanners to track merchandise and verify contents of containers.
  • Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
  • Prepared orders for shipment by systematically picking, packing and labeling merchandise.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.

Sales Team Member

Stringers Garden Center
03.2015 - 07.2017
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed and delivered engaging sales presentations to convey product benefits.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.

Education

Bachelor of Science - Health Sciences

University of Memphis
Memphis, TN
05.2022

High School Diploma -

Houston High School
Germantown, TN
05.2016

Skills

  • Documentation and control
  • Policy and Procedure Modification
  • Expense Reporting
  • Team Leadership
  • Training and Development
  • Project Management
  • Staff Management
  • Relationship building
  • Friendly nature
  • Organizational skills
  • Strategic planning
  • Excellent multi-tasking ability
  • Clear oral/written communication
  • Scheduling
  • Office management

Accomplishments

  • Successfully coordinated the complex relocation of a 12,000 sqft multispecialty health center, ensuring the seamless transfer of medical equipment valued at over $25,000. This project involved meticulous planning, logistical management, and collaboration across multiple teams, resulting in zero downtime and uninterrupted patient care
  • Successfully recruited and fully staffed a new medical center three times the size of its predecessor within one year. This achievement involved strategic talent acquisition, onboarding, and training, ensuring the center was fully operational and equipped to meet the demands of a significantly expanded patient base
  • Redesigned and optimized the processes and procedures for the Vida Plus membership program, driving a substantial revenue increase from $15,000 to $25,000 per month. Implemented a seamless, efficient workflow that improved customer experience and operational efficiency, significantly enhancing the program’s profitability.

Timeline

Business Development Specialist

Lifedoc Health
08.2024 - Current

Operations Specialist

LifeDoc Health
01.2022 - 08.2024

Office Manager

Millstone Market And Nursuery
10.2019 - 01.2022

Warehouse Assistant

TopRx
08.2017 - 09.2019

Sales Team Member

Stringers Garden Center
03.2015 - 07.2017

Bachelor of Science - Health Sciences

University of Memphis

High School Diploma -

Houston High School

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Spencer Greenburg