Spencer Grunkemeyer

while at potters I had to keep the yard cleaned and stocked. I also handle all delivery's and loaded and off loaded all the trucks that came to the store. I was also cross trained to work in the store as well so I knew how to run the register, make keys and learned a little bit about the paint mixer. before I left I attended a Trager grill event at the store in Jamestown learning how to up sale there grills and use them properly.

• Operated heavy machinery, such as forklifts and loaders, to transport lumber safely and efficiently.
• Assisted customers with loading lumber and other various building materials.
• Lifted, moved and handled various building materials throughout yard using forklifts and pallet jacks.
• Maintained appearance of yard and racks by disposing of trash and debris and keeping stock organized.
• Loaded lumber and building materials into storage facilities.
• Prepared materials for safe movement and shipment and used banding machine, clincher, stretch film, and crating.
• Enhanced lumber yard efficiency by organizing and maintaining inventory.
• Understood basic technology drawings, shipping documents and movement forms and routed and stocked incoming and outgoing products accurately.
• Adhered to safety rules and regulations when operating saws, forklifts and other equipment.
• Built loads and loaded trucks for outbound delivery.
• Collaborated with team members to complete orders accurately and on time.
• Restocked lumber and building materials to maintain adequate supply for customers.
• Interacted directly with customers, suppliers and co-workers and displayed professional communication skills.
• Trained new employees on proper handling procedures, resulting in a safer work environment and improved productivity levels.
• Addressed any issues or concerns raised by customers promptly, finding effective solutions that met their needs while adhering to company policy guidelines.

• Delivered exceptional customer service in a fast-paced retail environment by understanding customer needs and recommending the best mobile solutions, plans, and accessories.
• Consistently achieved or exceeded individual sales goals by promoting T-Mobile’s products and services, including smartphones, tablets, wireless plans, and add-ons.
• Educated customers on device features, account management, and T-Mobile's Un-carrier benefits to ensure long-term satisfaction and retention.
• Handled in-store operations including opening/closing duties, inventory management, merchandising, and maintaining a clean and engaging retail space.
• Collaborated with team members to drive store performance, share best practices, and foster a customer-first culture.
• Utilized systems such as Magenta View, Oracle, and POS software to manage transactions, activate new lines, and troubleshoot customer issues.
• Stayed current on new technology, devices, promotions, and T-Mobile initiatives to remain a subject matter expert and trusted advisor.

The main reason I was hired was to do deliveries for the store but I’ve since then done more that. I have learned to make rugs and do some minor electrical work. I also do alot of maintenance for the store.

• Loaded, unloaded, and moved material to and from storage and production areas.
• Consistently lifted materials weighing as much as 120 pounds.
• Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
• Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
• Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
• Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
• Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
• Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.

While at Wendy’s I learned to do counts , unload truck, help the general manager do inventory once a week, and I made sure that I counted waste and reported it. I made sure I learned every position so that I could answer anyone that had questions and help anyone that was doing it wrong.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.

My position required me to take charge of the store when no Manager was there. I had the ability to open and close the store as well as access to the safe. And some of the things I had to do were restock the shelves, decide weather or not we would take in an item, and push the idea of selling product.

• Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
• Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
• Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
• Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
• Engaged with customers to build rapport and promote long-term loyalty for increased sales.
• Streamlined opening and closing procedures as integral member of store staff.