Spencer Hastings
Auburndale,Florida
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Ring Power, adept in dispatch coordination and stress tolerance. Expertly managed field service operations, significantly improving response times and client relations. Trained teams, optimizing schedule management and work order execution. Achieved commendable safety standards and equipment reliability through meticulous inspections and maintenance.
Overview
16
16
years of professional experience
Work History
Paver Operator
Lane Construction Co
Lakeland, FL
07.2008 - 07.2013
- Operated range of heavy equipment on regular basis with advanced skill.
- Adapted quickly to changing project requirements or unexpected obstacles encountered during the course of work assignments.
- Demonstrated versatility in skillset by operating multiple types of heavy machinery to accommodate project needs.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Adhered to heavy equipment safety and operation protocols, resulting in minimal complaints or incidents.
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
- Operated machining equipment safely with team of operators.
- Enhanced worksite safety by conducting thorough equipment inspections and routine maintenance.
Yard Attendant
Ring Power
Orlando, FL
07.2013 - 07.2014
- Safeguarded the cleanliness and safety of the yard, reducing workplace accidents and ensuring a healthy work environment.
- Assisted customers in locating items within the yard, providing exceptional service that encouraged repeat business.
- Enhanced yard organization by efficiently sorting and categorizing incoming materials.
- Maximized space utilization in the yard layout through strategic planning and efficient arrangement of materials and equipment.
- Coordinated rental equipment returns, inspecting items for damage or wear before updating inventory accordingly.
Shop Tech
Ring Power
Orlando, FL
07.2014 - 10.2016
- Kept shop clean, organized and stocked with supplies.
- Contributed to a safer work environment by consistently following safety protocols and procedures.
- Repaired parts, components and assemblies to correct malfunctions.
- Operated manual, pneumatic and hydraulic shop tools to complete work.
Field Service Tech
Ring Power
Orlando, FL
10.2016 - 01.2022
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Followed safety procedures to avoid injuries in field.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Discussed and recommended service options with customers and explained costs involved.
Tampa, Brooksville and St Pete Field Dispatcher
Ring Power
Lakeland, FL
01.2022 - 01.2023
- Maintained updated and detailed records of calls in physical and electronic database.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Provided customers with information on products and services.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Orlando Field Service Dispatcher
Ring Power
Lakeland, FL
01.2023 - Current
- Maintained updated and detailed records of calls in physical and electronic database.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Provided customers with information on products and services.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Education
High School Diploma -
Heritage Christian Academy
Lakeland, FL05.2005
Skills
- Data Entry
- Stress Tolerance
- Dispatching procedures
- Prioritizing calls
- Customer Relations
- Dispatch Coordination
- Schedule Management
- Customer Relationship Management
- Work Order Management
- Dispatching field personnel
- Customer Service
Timeline
Orlando Field Service Dispatcher
Ring Power
01.2023 - Current
Tampa, Brooksville and St Pete Field Dispatcher
Ring Power
01.2022 - 01.2023
Field Service Tech
Ring Power
10.2016 - 01.2022
Shop Tech
Ring Power
07.2014 - 10.2016
Yard Attendant
Ring Power
07.2013 - 07.2014
Paver Operator
Lane Construction Co
07.2008 - 07.2013
High School Diploma -
Heritage Christian Academy