Hi, I’m
SPENCER HAVENS
Las Vegas,NV
Summary
A skilled and experienced senior service technician with 15 years of commercial and industrial construction experience. Proficient in installing, maintaining, testing, troubleshooting, and repairing various types of equipment and systems, such as doors, gates, dock levelers, security systems, and specialty doors. Able to work independently or as part of a team, providing excellent customer service and quality workmanship.
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
14
years of professional experience
Work History
Aspen Commercial Services
Maintenance Supervisor
08.2022 - Current
Job overview
- Trained workers in safety processes, gear operations, repair and maintenance procedures to achieve best level of performance from each person
- Built templates to meet company preferences and laid out reference points for workers based on knowledgeable interpretation of job's specifications, blueprints and job orders.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
- Organized ongoing maintenance schedules to boost system performance.
- Supervised 15 employees and scheduled shifts.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality
NANA
Senior Service Technician
01.2019 - 07.2022
Job overview
- Provide excellent customer-facing service to homeowners and tenants
- Perform routine maintenance in individual units, common areas and amenity property areas.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Prepare vacant units for new move-ins, including preventative maintenance, upkeep, and repairs
- Assist and coordinate with specialists (HVAC, plumbing, electricity, etc.) in diagnosing and repairing problems.
- Perform inspections of properties and individual units, identifying issues and recommending actions
- Post legal notices to doors and handle basic customer service for residents.
- Supervised technicians and assigned responsibilities.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Havens Construction
Residential Project Manager
06.2009 - 01.2019
Job overview
- Created schedules and roadmaps for projects with budgets ranging from $5,000to $13,000,000.00
- In-depth knowledge of construction process from material selection, techniques, tools and equipment to quality assurance, cost control, and safety
- Managed successful construction of multi-million dollar residential building projects from concept to completion.
- Reviewed and prepared contracts, permits, drafts, and cost estimates.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Monitored construction sites for compliance with safety regulations and adherence to standards.
- Self-motivated, with a strong sense of personal responsibility
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
Education
Los Gatos High SchoolLos Gatos, CA
High School Diploma
06.2009
Skills
- Organization
- Preventive Maintenance
- Vendor Relationship Management
- Problem solving
- Project management
- Time management
- Training and development
- Customer relations
- Clean Driving Record
- Project estimation and bidding
- Residential construction
- Plumbing
- Customer Relationship Management
- Troubleshooting ability
- Commercial construction
Languages
Spanish
Professional Working
Timeline
Maintenance Supervisor
Aspen Commercial Services
08.2022 - Current
Senior Service Technician
NANA
01.2019 - 07.2022
Residential Project Manager
Havens Construction
06.2009 - 01.2019
Los Gatos High School
High School Diploma
Similar Profiles
JASON HARRISONJASON HARRISON
MANUFACTURING MANAGER at Aspen Commercial InteriorsMANUFACTURING MANAGER at Aspen Commercial Interiors
Katelyn christensenKatelyn christensen
Behavior Technician at Aspen ABA ServicesBehavior Technician at Aspen ABA Services
Clark Journies SampianoClark Journies Sampiano
Quality Control Specialist at Aspen Field ServicesQuality Control Specialist at Aspen Field Services
Shauna HallahanShauna Hallahan
Paralegal at Fuller Law PracticeParalegal at Fuller Law Practice
Anthony CervantesAnthony Cervantes
Server Assistant at Mastros Ocean ClubServer Assistant at Mastros Ocean Club