Spencer Howbert
Buda,TX
Summary
Collaborative Leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Manager Operations (Assistant Station Manager)
Southwest Airlines
08.2022 - 03.2024
- Drove performance by setting goals and objectives, monitoring results against key metrics, and holding responsible parties accountable for results
- Promoted the Station Safety Culture by conducting QC audits, ensuring Station compliance with posted Safety information, and educating Employees on the Injury Illness Prevention Plan (IIPP)
- Developed strong working relationships with staff, fostering a positive work environment.
- Developed the layout, standards, and expectations for the Station Command Center and Station Services Office
- Collaborated with Airport Affairs, Facilities, Innovation Team, and ABIA on multiple expansions projects including aircraft maintenance, off-site training facility, device tracking and inventory management
- Partnered with TSA and Airport Security to promote a proactive approach to threats of national security, including insider threat
- Ensured alignment with Station budget through inventory control, tracking, and auditing
- Worked directly with Employee Relations, Labor Relations, and HR to review, investigate, and address concerns within the Station.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Manager Command Center
Southwest Airlines
04.2022 - 08.2022
- Station POC for HDQ’s Network Operations Control (NOC)
- Led a Team of 10+ Agents and Supervisor by providing clear direction to ensure consistent and efficient performance
- Strategically managed local operations of 120+ daily departures through continuous forecasting, decision-making, and constant communication
- Analyzed Station performance, business processes, and future needs to clarify key challenges, diagnose root cause, and recognize performance improvement opportunities
- Coordinated with ATC, AirOps, and First Responders for all emergencies, including aircraft-related
- Collaborated with Above and Below Wing Managers in decision-making to provide best the Customer Service and Hospitality while maintaining a Safe and On-time operation.
Manager of Ramp
Southwest Airlines
08.2018 - 04.2022
- Managed the daily Below-the-Wing functions ensuring a Safe and Efficient operation
- Communicated with various departments in HDQ such as NOC, NP, and WFP to develop strategies and staffing needs that best serve our Customers while preserving the Network integrity and Low-Cost Focus
- Oversaw the hybrid Station Command Center and implement Best Practices to improve the communication between all local departments as well as our NOC partners during IROP events
- Managed worked hours and overtime targets of all departments to ensure alignment with Workforce Management’s AOP and overall Station budget
- Worked directly with Employee Relations, Labor Relations, and HR to review, investigate, and address concerns within the Station.
- Reduced employee turnover through effective communication, training, and performance management.
- Increased safety standards for both employees and passengers through rigorous adherence to regulations and guidelines.
Ramp Supervisor
Southwest Airlines
08.2016 - 08.2018
- Displayed higher level of understanding and decision-making with regards to Operational and Administrative functions while working as the Ramp Coordinator in the Station Command Center
- Onboarded new Ramp Supervisors in specialized roles of the operation.
- Improved ramp safety by conducting regular inspections and implementing updated safety protocols.
- Streamlined operations for increased efficiency by optimizing employee schedules and delegating tasks effectively.
- Achieved timely flight departures through effective management of ground handling services, including baggage handling, fueling, and cabin cleaning.
Ramp Agent
Southwest Airlines
11.2015 - 08.2016
- Enhanced airport safety by conducting thorough inspections of aircraft and equipment prior to loading and unloading.
- Streamlined baggage loading process, ensuring timely departure of flights and minimal delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
Armed Patrol Supervisor
Top Gun Security & Investigations
02.2014 - 11.2015
- Level 3 Commissioned Security Officer
- Oversaw all overnight security operations throughout Houston and the surrounding area
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
CNC Machinist
Adecco USA
11.2013 - 01.2014
- Operated 4 CNC machines capable of running 250-300 parts a shift
- Reduced machine downtime through regular maintenance and troubleshooting of equipment issues.
- Improved accuracy in part production by utilizing precise measurement tools and calibrating machines accordingly.
- Streamlined workflow processes for faster job completion and increased customer satisfaction.
Goverment-contracted Security Officer
Whitestone Group
01.2013 - 09.2013
- "Secret" security clearance through U.S. Department of Defense (DOD)
- Nine DOD certificates pertaining to top secret clearances, security, and domestic/foreign terrorism and controlled information disclosure
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access from Foreign Nationals to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
Education
Associate of Applied Science - Law Enforcement
James A. Rhodes State College
Lima, Ohio06.2009
High School Diploma -
Perry High School
Cridersville, Ohio05.2006
Skills
- Active Listening
- Business Administration
- Critical Thinking and Problem-Solving
- Cross-Functional Teamwork
- Customer Service and Hospitality
- Data Analysis
- Operational Management
- Servant Leadership and Mentoring
- Strategic Planning
- Team Leadership
- Verbal and Written Communication
- Workforce Management
References
- Brian Fairbanks, 703-517-1672, Station Director, Southwest Airlines
- Phil Sharpley, 708-471-8838, Manager Operations, Southwest Airlines
- Sally Sugrim, 860-548-6258, Manager Operations, Southwest Airlines
- Luis Galan, 813-439-4011, Senior Manager, Airfield, Tampa International Airport
Certification
- Crucial Conversations for Mastering Dialogue, Crucial Learning - February 2024
- IS-00200.a ICS for Single Resources and Initial Action Incidents (ICS-200), FEMA - March 2010
- IS-00100.HC - Introduction to Incident Command System for Health Care / Hospitals (ICS-100), FEMA - March 2010
- IS-700 Introduction to National Incident Management System (NIMS), Allen County EMA - June 2009
- HazMat/WMD Awareness & 1st Responder PPE 8 hrs, Ohio Fire Academy - May 2009
Timeline
Manager Operations (Assistant Station Manager)
Southwest Airlines
08.2022 - 03.2024
Manager Command Center
Southwest Airlines
04.2022 - 08.2022
Manager of Ramp
Southwest Airlines
08.2018 - 04.2022
Ramp Supervisor
Southwest Airlines
08.2016 - 08.2018
Ramp Agent
Southwest Airlines
11.2015 - 08.2016
Armed Patrol Supervisor
Top Gun Security & Investigations
02.2014 - 11.2015
CNC Machinist
Adecco USA
11.2013 - 01.2014
Goverment-contracted Security Officer
Whitestone Group
01.2013 - 09.2013
Associate of Applied Science - Law Enforcement
James A. Rhodes State College
High School Diploma -
Perry High School
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