Spencer Ingram

Responsible for general support and monitoring of homeless shelter residents

Conducted new resident interviews and other intake procedures

Maintained lists of appointments for residents

Counseled and referred residents to support services

Assisted other staff with a variety of tasks such as cooking and serving meals as well as house chores

• Complied with company and OSHA safety rules and regulations.
• Operated machining equipment safely with team of operators.
• Set up and ran machinery to produce exceptional products for industrial needs.
• Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.

• Set overall vision and provided team leadership.
• Worked with management team to implement proper division of responsibilities.
• Maintained compliance with company policies, objectives and communication goals.
• Evaluated employee performance and coached and trained to improve weak areas.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual.

• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Increased employee performance through effective supervision and training.
• Evaluated employee performance and developed improvement plans.
• Maintained controls over expenses and inventory for optimal budget tracking.
• Created and implemented training programs to enhance employee performance.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Managed laundry sorting, washing, drying and ironing.
• Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.

• Patrolled and monitored premises in company vehicle, on bicycle and by foot.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Responded quickly to incidents and assessed active situations for security concerns.
• Responded quickly to emergency situations to assess and deflect issues.
• Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
• Interacted assertively but non-confrontationally with personnel and general public.
• Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public.
• Supported criminal investigations by collaborating fully with local law enforcement representatives.
• Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
• Contacted law enforcement in case of unauthorized persons, documents and materials.