Spencer Jenkins
Graham,WA
Summary
Talented parts counterman knowledgeable about locating parts and looking up in data base. Open and clear communicator with proactive and resourceful approach to keeping incoming and outgoing parts shipments moving smoothly and accurately. Focused well-versed in parts organization, purchasing and delivery management. Excellent leadership, scheduling and problem-solving abilities. Offering 14 years of progressive experience in field. Motivated Parts Associate enthusiastic about building a long-term career in the automotive industry. Skilled Parts Sales Associate with expertise in sales, service and compliance. Flexible team player with strong problem-solving and interpersonal abilities.
Overview
13
13
years of professional experience
Work History
Parts Counterman
Tacoma Dodge
Tacoma, Washington
07.2014 - Current
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Assisted customers with diagnosing problems for all the different cars/equipment and purchasing necessary replacements.
- Processed and reshelved return orders, checking for discrepancies, potential usage and any other issues
- .
- Ordered parts for customers, repair shops and service department for use in oil changing and repairing equipment.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Researched vehicles and parts via physical catalogs and electronic means.
- Ordered parts from various distributors to fulfill demands on cars ranging from nissan, dodge, chrysler, ram, and chevy along with so many more.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Organized parts storage and stocked inventory according to established guidelines.
- Maintained clean and neat parts counter and sales floor.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Adhered to company guidelines for performance and compliance.
Parts Counterman
Puyallup Nissan
Puyallup, Washington
09.2009 - 07.2014
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Processed and reshelved return orders, checking for discrepancies, potential usage and any issue.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Assisted customers in finding appropriate parts promptly.
- Researched vehicles and parts via physical catalogs and electronic means.
- Ordered parts from various distributors to fulfill demands.
- Conducted cash handling, credit card transactions and register closeout at end of business day.
- Maintained clean and neat parts counter and sales floor.
- Stocked and managed stock of parts.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Inspected parts for defects, removing damaged parts and replacing with new ones.
- Adhered to company guidelines for performance and compliance.
Education
High School Diploma -
Bethel High School
Spanaway, WA06.2006
Skills
- Mobile Devices
- Quality Inspection and Control
- Office Cleaning
- Procedural Updates
- Customer Needs Assessments
- Database Searches
- Rewards Programs
- Critical Thinking
- Locating Parts
- Credit Card Transaction Processing
- Pulling Parts
- Performance Strategies
- Data Operations
Timeline
Parts Counterman
Tacoma Dodge
07.2014 - Current
Parts Counterman
Puyallup Nissan
09.2009 - 07.2014
High School Diploma -
Bethel High School
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