Summary
Overview
Work History
Education
Skills
Certification
Generic
Spencer Jett

Spencer Jett

Kansas City,MO

Summary

Highly motivated IT student that has demonstrated success in designing and implementing innovative solutions to enhance operational efficiency. Proficient in data analysis, system security measures, and project management, with a focus on aligning IT strategy with business goals. Additional expertise in diagnosing and repairing various hardware components, including servers, network devices, and peripherals, ensuring system stability and performance. I excel at completing tasks on time, both individually and as part of a team. I am eager to gain real-world experience and ready to learn and grow with your company.

Overview

8
8
years of professional experience
4
4

Certifications

Work History

Associate Web Analyst

H&R Block
10.2023 - 02.2025
  • Enhanced website performance with regular monitoring, troubleshooting, and technical improvements.
  • Leveraged heatmaps and session recordings to gain insights into user behavior, informing website enhancements for improved engagement.
  • Streamlined site navigation by conducting extensive user testing and making data-informed adjustments.
  • Tableau
  • Cascading Style Sheets
  • HyperText Markup Language
  • A/B Testing
  • R programming language
  • Google Search Console
  • Google Analytics 4

Customer Service Specialist

Pind Masonry
03.2022 - 08.2023
  • In-person customer engagement involving estimates, project deployment or sales
  • Utilize software such as Zendesk and GoHighLevel to improve customer interactions such as managing customer support tickets, allowing customers to communicate through various channels from a single platform and manage leads to projects.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Collaborated with team members to create effective strategies for improving overall customer experience.

Information Systems Intern

National Association Of Insurance Commissioners
01.2021 - 12.2021
  • Developed custom reports using SQL queries that helped management make informed decisions based on real-time data insights from the underlying databases.
  • Ensured seamless integration of Java-based applications with databases, APIs, and other systems.
  • Reduced software bugs by conducting thorough unit testing and collaborating with QA teams.
  • Designed microservices using components such as containers, load balancing and distributed caches.
  • Reduced human error in data processing by implementing robust error handling techniques in VBA code.

Data Analyst Intern

Seaboard
02.2018 - 08.2020
  • Enhanced SQL queries for accelerated processing times, boosting overall productivity within team.
  • Converted raw datasets into meaningful formats by performing extensive pre-processing activities such as normalization and transformation.
  • Enhanced data accuracy by meticulously cleaning and validating large datasets.
  • Utilized SQL Server Integration Services for data management and ETL processes.
  • Data models and Semantic models
  • Utilized DAX and Power Query for advanced data analysis and visualization tasks.
    Developed complex DAX formulas to enhance reporting capabilities.
    Optimized data models using Power Query to improve performance.
    Automated data transformation processes with Power Query features.
  • Power BI

Sales Associate

Westlake Ace Hardware
06.2017 - 09.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
  • Built relationships with customers to encourage repeat business
  • Managed returns, exchanges and refunds in accordance with store policy

Education

Bachelor of Science - Computer Information Systems

DeVry University
06-2024

High School Diploma -

Park Hill High School
05-2020

Skills

  • VBA,Java,JavaScript,C#,SQL,C Programming
  • SQL Data Analysis
  • Kotlin Application Design
  • Linux System Administration
  • AWS Cloud Solutions
  • HyperText Markup Language (HTML)
  • Cascading Style Sheets (CSS)
  • Agile Methodology
  • IT Technical Support
  • Database System Optimization
  • Hardware Installation Expertise; Resolving Peripheral Connectivity Issues
  • Client Relations

Certification

  • Google Data Analytics Certification, 07/01/22
  • Google IT Support Certification, 05/05/23
  • Linux Essentials Certification, 01/12/24
  • AWS Developer Certification, 10/19/24

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Spencer Jett