Spencer Jones
Lexington
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender/Restaurant Server/Banquet Server
BHG
08.2023 - Current
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Continuously updated knowledge of industry trends, introducing new cocktails and techniques to the menu.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Bar Team Leader
Merrick Inn
03.2023 - 08.2023
- Streamlined bar operations by implementing effective inventory management systems.
- Cultivated positive team dynamics by fostering open communication and providing constructive feedback.
- Developed staff skills through comprehensive training programs and ongoing mentorship.
Server
Tony’s Steaks & Seafood
06.2021 - 03.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Assistant Manager
440 Main
03.2019 - 06.2021
- Promoted from Serving, then Bartending position to Assistant Manager.
- Created new menu items seasonally for both restaurant and bar.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Assistant Manager
Outback Steakhouse
05.2014 - 05.2019
- Promoted from Serving, then Bartending position to Assistant Manager.
- Completed weekly bar inventory counts and alcohol ordering to meet restaurant needs and prepare for special featured items.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor - Recreation Administration
Western Kentucky University
Bowling Green, KY05.2017
Skills
- Loss Prevention Strategies
- Customer Loyalty
- Inventory Accuracy
- Opening and Closing Procedures
- Bartending/Serving
- Cash Handling
- Opened Outback West Nashville
- Reopened Merrick Inn
Certification
Food Handler Certified
TABC Certified
WFR Certification
Certificate in Wildlife and Forestry Conservation
NASP Level 1 Instructor Certification
Timeline
Bartender/Restaurant Server/Banquet Server
BHG
08.2023 - Current
Bar Team Leader
Merrick Inn
03.2023 - 08.2023
Server
Tony’s Steaks & Seafood
06.2021 - 03.2023
Assistant Manager
440 Main
03.2019 - 06.2021
Assistant Manager
Outback Steakhouse
05.2014 - 05.2019
Bachelor - Recreation Administration
Western Kentucky University
Food Handler Certified
TABC Certified
WFR Certification
Certificate in Wildlife and Forestry Conservation
NASP Level 1 Instructor Certification
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