Spencer Jones
Cheshire,CT
Summary
I'm a person who holds myself to high standards and expectations. I'm experienced in guest services and aiding customers. I love helping people and being there to answer any questions people may have. I have unique and skilled talents in customer relations, recordkeeping and problem-solving. I'm outgoing when greeting and communicating with others to maintain positive atmosphere.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Fitness Xpress & Physique Plus
Cheshire, CT
09.2023 - Current
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Tracked office supplies inventory levels, placed orders for replenishment as needed and monitored deliveries upon arrival.
- Updated customer information in databases regularly to ensure accuracy of records.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
Food Service Worker
Lake Compounce
Bristol, CT
03.2020 - 08.2020
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Served meals to customers in a friendly and courteous manner.
- Greeted customers upon arrival in the dining area.
- Prepared beverages such as coffee, tea, soda..
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Adhered to safety procedures when handling sharp objects or hazardous materials.
- Monitored inventory levels of food items used during meal services.
- Ensured that all foods were prepared according to health department regulations.
- Replenished condiments at customer tables as needed.
- Responded promptly to customer inquiries regarding menu items or special requests.
- Followed established cash handling procedures when collecting payment from customers.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Organized take-out orders for customers who requested them.
- Operated dishwashing machines safely and efficiently.
- Properly stored all leftover food items after each shift.
- Utilized point-of-sale systems for taking orders from customers.
- Assisted with unloading deliveries from suppliers into storage areas.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Performed variety of duties related to food service.
Assistant
Joseph Jones Photography
Cheshire, CT
01.2019 - 04.2020
- Assisted in the development and management of father's photography business.
- Provided exceptional customer service by promptly addressing emails, answering phone calls, and resolving pricing-related concerns.
- Greeted and provided refreshments to arriving clients
- Assisted with efficient and organized arrivals of event guests
Education
High School Diploma -
Cheshire High School
Cheshire, CT06-2022
Bachelor of Science - Athletic Training
Merrimack College
North Andover, MASkills
- Office Administration
- File Organization
- Correspondence typing
- Clerical Support
- Spreadsheet tracking
- Customer Service
Affiliations
- Play golf regularly
- Been playing hockey since I was young. 3x All-Academic team in High school along with an SCC (Southern Connecticut Conference) Scholar Athlete of the year.
Accomplishments
- 3x All-Academic Team
- SCC Scholar Athlete of the Year award
Timeline
Front Desk Receptionist
Fitness Xpress & Physique Plus
09.2023 - Current
Food Service Worker
Lake Compounce
03.2020 - 08.2020
Assistant
Joseph Jones Photography
01.2019 - 04.2020
High School Diploma -
Cheshire High School
Bachelor of Science - Athletic Training
Merrimack College
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