Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Spencer-Kaitlyn Medley

Charlotte,NC

Summary

Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success.

Overview

12
years of professional experience

Work History

Hobby Lobby
Matthews, NC

Store Manager
12.2020 - Current

Job overview

  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Approved regular payroll submissions for employees.
  • Supervised guests at front counter, answering questions regarding products.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Protected store from loss or theft by setting and enforcing clear security policies.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

Hobby Lobby
Kannapolis, NC

Co-Manager
06.2018 - 12.2020

Job overview

  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Walked through store areas every 30 minutes to identify and proactively resolve issues negatively impacting operations.
  • Assessed job applications and made hiring recommendations to bring in top candidates.
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and training tools.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Developed new store location from ground up by hiring and training efficient team.

Hobby Lobby
Florence, SC

Assistant Store Manager
08.2014 - 06.2018

Job overview

  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Walked through store areas every few hours to identify and proactively resolve issues negatively impacting operations.

Hobby Lobby
Florence, SC

Associate
12.2011 - 08.2014

Job overview

  • Worked varied hours, days, nights and weekends as business needs dictate.
  • Managed customer relations and customer service through daily communication and interaction.
  • Maximized customer interactions by promptly identifying needs and wants.
  • Increased customer satisfaction significantly within department.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.

Yogurt Mountain
Charlotte, NC

Frozen Yogurt Shop Manager
01.2010 - 01.2011

Job overview

  • Managed inventory control, cash control and store opening and closing procedures.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Multiplied earnings through sales goal achievement, customer service improvements and commitment to team objectives.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Rotated fruits, toppings, and yogurt in a timely manner to reduce the amount of spoilage due to expiration dates.
  • Learned the correct levels of perishable stock to order with having little to no loss in product.

Education

Francis Marion University
Florence, SC

from Psychology
08.2007

Lugoff Elgin High School

High school diploma

Skills

  • Loss Prevention
  • Management
  • Profit & Loss
  • Recruiting and hiring
  • Produce Experience
  • Interviewing
  • Payroll
  • Planograms
  • Cash Handling
  • Food Safety
  • Leadership
  • Office Management
  • Upselling
  • Time Management
  • Financial Management
  • Verbal and Written Communication
  • Department Oversight
  • Staff Supervision
  • Problem Anticipation and Resolution
  • Policy Development and Enforcement
  • Supply Ordering
  • Payroll Management
  • Project Management
  • Shift Scheduling
  • Employee Training
  • Store Merchandising
  • Customer Service

Accomplishments

  • Trained, mentored, and recruited 2 co-managers to successful new store managers within my first year.
  • Selected to travel the East coast preparing stores for CEO visits.
  • Proud to successfully manage an $11.7 million dollar location, 3rd highest volume in the NC district.

Timeline

Store Manager

Hobby Lobby
12.2020 - Current

Co-Manager

Hobby Lobby
06.2018 - 12.2020

Assistant Store Manager

Hobby Lobby
08.2014 - 06.2018

Associate

Hobby Lobby
12.2011 - 08.2014

Frozen Yogurt Shop Manager

Yogurt Mountain
01.2010 - 01.2011

Francis Marion University

from Psychology

Lugoff Elgin High School

High school diploma
Spencer-Kaitlyn Medley