Spencer Kinney
Henderson ,NV
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success and growth. Willingness to take on added responsibilities to meet team goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
4
4
years of professional experience
Work History
State Operations Manager
Titan Solar Power
11.2023 - Current
- Reduced operational risks while organizing data to forecast performance trends.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Regional Electric and Service Manager
Titan Solar Power
01.2023 - 11.2023
- Resolved customer complaints in professional and timely manner.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Implemented strategies to increase customer service satisfaction ratings.
State Operations Manager
Myers Electric Company
09.2020 - 01.2023
- Improved operational efficiency by streamlining processes and implementing new technologies.
- Reduced costs while maintaining quality standards through effective resource management.
- Maintained thorough documentation of all operations activities, ensuring accuracy in reporting metrics.
- Oversaw budget planning and financial management to ensure fiscal responsibility and cost control measures were in place.
- Served as the primary point of contact between the organization''s leadership team and operational staff.
- Negotiated contracts and agreements with vendors/partners on behalf of the organization.
Education
Criminal Justice
College of Southern Nevada
Las Vegas, NVHigh School Diploma -
Sunrise Mountain High School
Las Vegas, NV06.2014
Skills
- Operations Management
- Relationship Management
- Performance Improvement
- Revenue Growth
- Team Leadership
- Decision-Making
- Effective leader
- Goal Setting
- Management Team Building
Timeline
State Operations Manager
Titan Solar Power
11.2023 - Current
Regional Electric and Service Manager
Titan Solar Power
01.2023 - 11.2023
State Operations Manager
Myers Electric Company
09.2020 - 01.2023
Criminal Justice
College of Southern Nevada
High School Diploma -
Sunrise Mountain High School
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