Spencer Kloes
Santa Rosa,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Glass manufacturing industry. Solid team player who is willing to work hard with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Energetic and results-oriented with a passion for developing relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Glass Fabricator
Thermalsun Glass Products
01.2020 - 08.2020
- Operate glass cutting and fabrication machines
- Running a glass CNC machine used for making cutouts for frameless shower doors and other applications
- Quality control for scratched or defect glass
- Operating a forklift for various tasks around the warehouse
- Understanding the process of building an insulated glass unit
- Overall understanding of start to finish process of production
- Good work flow and accountably
Customer Service Representative
Thermalsun Glass Products
08.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Investigated and resolved customer inquiries and complaints quickly.
- Cross-trained and provided backup support for organizational leadership.
- Trained staff on operating procedures and company services.
- Team Player and always willing to learn more and help as much as possible.
- Increased efficiency and team productivity by promoting operational best practices.
Education
High School Diploma -
Cardinal Newman Highschool
4320 Old Redwood Hwy, Santa Rosa, CA 9540306.2019
Skills
- Product Knowledge
- Call Management
- Data Entry
- Order Processing
- Microsoft Outlook
- Process Optimization
- Product and Service Solutions
- Customer Service
- Critical Thinking
- Shipping Procedures Understanding
Certification
-Forklift Certified at my current job
Timeline
Customer Service Representative
Thermalsun Glass Products
08.2020 - Current
Glass Fabricator
Thermalsun Glass Products
01.2020 - 08.2020
High School Diploma -
Cardinal Newman Highschool
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