Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Spencer Krause

Rockwell,IA

Summary

Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused and diligent with good people and problem-solving abilities. Fluent in English.

Overview

6
6
years of professional experience

Work History

Dedicated worker

  • With excellent communication, time management and computer skills
  • Seeking to obtain a position with a company where I can utilize my organization and customer relations skills
  • Praised as hardworking by my peers
  • Ready to make an immediate contribution to your organization
  • Oversaw shift operations to create quality products that met company standards.
  • Managed inventory levels and minimized loss, following company systems and guidelines.
  • Used company tools and resources to train employees.
  • Worked cooperatively with teams to accomplish business goals and objectives.
  • Participated in leadership meetings to develop new policies and procedures.
  • Maintained adequate shift staffing levels to meet projected sales or expected customer levels.
  • Held team members accountable during shift by effectively coaching to improve performance.
  • Operated cash register for process client orders and payments.
  • Cleaned and sanitized work areas, equipment and dishes.
  • Followed established recipes to prepare menu items.
  • Collected and returned dirty dishes to kitchen for washing.
  • Used manual or electric appliances to clean, peel and trim foods.
  • Prepared and served cold drinks, and frozen milk drinks and desserts, using drink-dispensing, milkshake and frozen custard machines
  • Stored food in designated containers and storage areas to prevent spoilage.
  • Arrived on time for shifts and adhered to company dress code guidelines.
  • Communicated successfully with customers regarding orders, comments and complaints.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Delivered customer checks and securely processed credit card or cash payments.
  • Attended company and restaurant required trainings and meetings, improving skills.
  • Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.

Sales Associate

Staples
08.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Shift Leader

Panda Express
07.2019 - 02.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed cash and credit card transactions accurately using POS software.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.

Restaurant Team Member

Wendy's
07.2018 - 06.2019
  • Greeted guests pleasantly and answered menu questions.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Operated register to process payments and collect cash payment for order totals.
  • Used cash registers and calculators to prepare bills, accept payments and make change.

Restaurant Team Member

Wendy's
07.2017 - 06.2018
  • Used proper techniques to prepare food and ingredients.
  • Prepared food orders, cooking on grill and operating fry station.
  • Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
  • Served food and beverages promptly with focused attention to customer needs.

Education

High School Diploma -

Ankeny Centennial

Skills

  • Resource Management
  • Job Assignments
  • Stock and Inventory Management
  • Manual Testing
  • Project Coordination and Supervision
  • Providing Feedback

Additional Information

  • ADDITIONAL SKILLS
  • Used restaurant industry terms and lingo to effectively communicate with front-of-house and back-of-house staff. Memorized menu to help diners make informed meal choices. Prepared daily food items and cooked simple foods and beverages, such as sandwiches, salads, soups, and coffee, using proper safety precautions and sanitary measures. Prepared and served cold drinks, and frozen milk drinks and desserts, using drink-dispensing, milkshake and frozen custard machines. Performed cleaning duties such as sweeping, mopped and washing dishes, to keep equipment and facilities sanitary. Employee Coaching and Motivation Training Assistance Policy and Procedure Enforcement Quality Standards Guest Satisfaction Safety and Sanitation Standards Special Requests Customer Needs Assessments Teamwork and Collaboration Cash Drawer Operations Stocking and Replenishing Adaptability and Flexibility Dependable and Cooperative Managing Orders and Deliveries Time Management Health and Safety Standards Team Player Member Support Safe Work Practices Resolving Complaints

Timeline

Sales Associate

Staples
08.2022 - Current

Shift Leader

Panda Express
07.2019 - 02.2022

Restaurant Team Member

Wendy's
07.2018 - 06.2019

Restaurant Team Member

Wendy's
07.2017 - 06.2018

Dedicated worker

High School Diploma -

Ankeny Centennial

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Spencer Krause