Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic

Spencer LaRue

Puyallup,WA

Summary

Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.

Want to utilize my skills in leadership and business development involving high-level decision-making based on a realistic assessment of all potential changes and their impact. Through new ideas and initiatives, I believe I can improve the overall business prospects that incorporate and encompass the entire company, driving overall growth

Overview

18
18
years of professional experience
1
1
Certification

Work History

Sales Manager

DaBella
01.2023 - Current
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Attended industry events to accelerate sales opportunities.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Prepared sales presentations for clients showing success and credibility of products.
  • Built relationships with customers and community to establish long-term business growth.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Implemented systems and procedures to increase sales.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Facilitated business by implementing practical networking techniques.
  • Managed accounts to retain existing relationships and grow share of business.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Coached team members in techniques necessary to complete job tasks.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.

Sales Manager

Pacific Bath
11.2022 - 12.2023
  • Manage sales team ranging from 18-20 employees
  • Establish monthly sales strategy to hit monthly sales goals ($2m-$2.7m)
  • Assigned leads
  • Monthly sales training discussing market trends, competition, sales strategy, etc.
  • Run weekly sales meeting
  • Train new sales reps, ride-a-longs, 1 on 1 training, etc.
  • Work closely with senior management on marketing and lead flow
  • Perform in home sales
  • Work closely with production.
  • Attended industry events to explain sales opportunities.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Evaluated performance against goals and implemented appropriate development plans.
  • Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.

Sales Manager

SERVPRO
08.2022 - 11.2022
  • B2B marketing/networking large commercial facilities and businesses
  • Manage marketing team(2-5 employees)
  • Establish and run weekly strategy/sales meetings
  • Maintaining relationships with existing lead sources
  • Event planning
  • Manage project managers (4-6 employees)
  • Train sales team and project managers on CRM.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Boosted marketing, reviewed pricing strategies and expanded distribution channels to increase sales revenue.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
  • Managed accounts to retain existing relationships and grow share of business.
  • Prepared sales presentations for clients showing success and credibility of products.

General Manager

Thorium Construction, LLC
02.2018 - 11.2021
  • Perform in home sales that were organic or self-generated leads
  • Manage projects from start to finish
  • Schedule out project timeline and ensure completion of all repairs for remodel
  • Manage accounts receivable and accounts payable
  • Manage and build relationship statuses between subcontractors
  • Budgeting staff allotted time frame on projects
  • Negotiate insurance restoration claims
  • Marketing
  • Establish new revenue streams, online/social media marketing, in-person(cold drop-ins)
  • Opened water mitigation division - responsible for business and strategic development
  • Analyze current market trends - building, remodel, economy/market, etc
  • Run monthly sales/training meetings
  • Manage staff ranging from 15-23 employees.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Managed budget implementations, employee evaluations, and contract details.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reported issues to higher management with great detail.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.

General Manager

Pillar Resources
12.2014 - 06.2018
  • Business development
  • Responsible for identifying, securing, and/or managing good standing relationships with contractors, plumbing companies (for revenue), suppliers and customers
  • Organize ideas, initiatives and activities aimed at making the business better by increasing revenues, business expansion growth, increasing profitability, and making strategic business decisions (internal assessments, implementing cost-saving initiatives)
  • Marketing
  • Brainstorming and developing ideas for creative marketing campaigns and incentive programs to bring in potential client referral sources
  • Orchestrating and assisting in marketing activities (high budget and low budget) by demonstrating expertise in optimizations, advertising, events planning, etc
  • Project Management
  • Responsible for planning, budgeting, and monitoring large commercial, multifamily and residential projects to ensure that goals and company standards have been met in a timely manner
  • Employee Management
  • Managing 5 different Project Managers and 25+ additional employees
  • Collections
  • Negotiate contracts, help with collections, accounts payable and accounts receivable
  • Site Inspections
  • Tracking progress, scheduling, budget tracking and reviewing compliance of an assigned project at the site; communicating and fostering positive working relationships with subcontractors, clients, etc.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed budget implementations, employee evaluations, and contract details.
  • Developed and implemented strategies to increase sales and profitability.
  • Analyzed market trends and competitor activities to create competitive advantages.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.

Water Project Manager/Superintendent

Roto Rooter Water Restoration
12.2013 - 12.2014
  • Helped start up the Water Restoration department of Roto Rooter including expansion growth and meeting specific revenue goals for the assigned district
  • Answer calls for potential jobs, screen them, and dispatch the crews to the loss to facilitate it
  • Work with office staff and technicians to schedule jobs and make changes to the schedule
  • Estimate properties that require mitigation work (residential and commercial)
  • Go over technician's notes and paperwork to prepare the final mitigation invoice ensuring proficiency and quality
  • Go over scope of work and any potential issues that may be encountered (coverage issues) with insurance adjustors
  • Ensure compliance with safety practices, inspect services and final walk through to achieve customer satisfaction
  • Coordinate and monitor subcontractor work.

Lead Water Technician

24/7 Flood Response
12.2011 - 12.2013
  • Outside sales (building rapport, assessing damage, building need and selling the experience)
  • Responsible for mitigating properties damaged by water, mold, and other disasters
  • Scope residential and commercial losses due to water, mold, fire and other insurance associated losses, secure jobs and perform structural drying per the IICRC standards
  • Negotiate mitigation estimates with insurance professionals to develop and agreed scope
  • Work with technicians to coordinate job and change orders
  • Coordinating the mitigation projects, upload within time frames, and bring jobs in under budget
  • In charge of all fire losses; Clean carpet, upholstery, floors, walls, ceilings, draperies, windows, and room accessories to remove effects of smoke and water damage such as dirt, soot, stains, mildew, and excess water and moisture
  • Experienced with marketing face to face to insurance agents and commercial properties.

Lead Water Technician/On-Site Superintendent

Servpro
08.2008 - 12.2011
  • Responsible for the overseeing of the job site by drawing out initial sketch and logging in paperwork
  • Providing necessary equipment and tools to remove materials from buildings, following all safety requirements, by using proper techniques to detail and clean the job site after fire/water damages; Monitor equipment and daily readings on site
  • Checked every job site to ensure the quality of standards and duties performed
  • Contacted adjustors to get their opinion and approval for tasks to further dry out
  • Excellent problem solving and analytical skills when and if unexpected problems stemming from the disaster occur.

Fire Technician

Restorx
09.2006 - 07.2008
  • Perform emergency water extraction and drying services
  • Assist in emergency fire/smoke services including deodorization, pack-outs, board-ups and securing the structure
  • Assist in mold remediation including demolition and cleaning
  • Perform basic truck, equipment and building maintenance
  • Available to respond to 24-hour emergency restoration and mitigation calls
  • Implementing crisis intervention skills to customers I came in contact with to help ease their anxiety and frustration as a response to the water/fire damage.

Education

High school diploma -

Skills

  • Customer service
  • Exhibits strong organization and problem-solving skills
  • Excellent training and leadership skills
  • Through understanding of knowledge of construction
  • Ability to provide outstanding customer service
  • Working knowledge of Xactimate
  • 12 years of experience in the construction/restoration Industry
  • Proficiency in Microsoft Office Products- can pick up other computer/software programs easily
  • Strong and accurate ability to see a projects through from start to finish; including estimating, budgeting, scheduling and collecting payment
  • Strategic Planning
  • Client Relationship Management
  • Territory sales management
  • Sales Planning
  • Account Management
  • KPI Tracking
  • Solution selling
  • Sales team training
  • New Business Development
  • Vendor Management
  • Staff Management
  • Sales operation
  • Direct Sales
  • Sales processes
  • Persuasive Negotiations
  • Rapport and relationship building
  • Salesforce

Certification

IICRC Certification

Personal Information

Title: General Manager - Thorium Construction

Timeline

Sales Manager

DaBella
01.2023 - Current

Sales Manager

Pacific Bath
11.2022 - 12.2023

Sales Manager

SERVPRO
08.2022 - 11.2022

General Manager

Thorium Construction, LLC
02.2018 - 11.2021

General Manager

Pillar Resources
12.2014 - 06.2018

Water Project Manager/Superintendent

Roto Rooter Water Restoration
12.2013 - 12.2014

Lead Water Technician

24/7 Flood Response
12.2011 - 12.2013

Lead Water Technician/On-Site Superintendent

Servpro
08.2008 - 12.2011

Fire Technician

Restorx
09.2006 - 07.2008

High school diploma -

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Spencer LaRue