Spencer Leslie
Detroit,MI
Summary
Highly motivated individual with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Operations Associate I
Jackson National Life Insurance
Lansing, MI
04.2024 - Current
- Mitigate risk by processing customer transactions and adhering to documented policies and procedures
- Quickly acquire new knowledge to operate multiple computer systems in succession to support complex processing needs
- Strictly adhere to confidentiality procedures aligning with information security and privacy requirements
- Developed strategies for improving customer relations through enhanced communication methods.
- Investigated root causes of errors in order to fulfill processing requirements
Strategic Support Associate
Jackson National Life Insurance
Lansing, MI
10.2023 - 04.2024
- Demonstrate attention to detail skillset while processing customer transactions to align with quality assurance standards
- Exhibit problem-solving skills through knowledge of policies and procedures, collaborate with other associates in identifying solutions; escalating to management as necessary
- Conducted regular reviews of existing processes and procedures to identify areas for improvement
- Handled incoming calls and directed callers to appropriate department or employee.
- Assisted organizational efforts by filing, entering data and answering phones.
Caucus Services Intern
Michigan Senate
Lansing, MI
05.2023 - 10.2023
- Demonstrated professional communication skills when speaking with constituents to gather information on top concerns
- Researched and documented demographic data for community stakeholders to map trends with constituent concerns
- Created canvassing maps utilizing MiniVAN, a mobile canvassing app, to run efficient and effective canvass events.
Undergraduate Research Assistant
Michigan State University
East Lansing, MI
01.2022 - 05.2023
- Worked collaboratively with a professor to conduct research on radio stations in Africa to compare data with political trends in certain countries
- Utilized various computer applications to create digital maps to evaluate how geographically separated regions acted politically in relationship to specific radio stations
- Utilized MS Excel to map radio stations, locations, regions, and ownership of each station.
Field Canvasser
Michigan Regional Council of Carpenters and Millwrights
Detroit, MI
09.2022 - 12.2022
- Demonstrated professional communication skills when speaking with constituents to answer questions and concerns from different districts across the state
- Utilized MiniVAN demographic and election data to create a tailored conversation with each constituent.
Education
Bachelor of Arts - Political Science
Michigan State University
East Lansing, MI05-2023
Skills
Adept with Microsoft Office
Organized, detail-oriented
Adept in political research and analysis
Effective and attentive speaking and listening
Skilled in outreach services
Effective in a group environment
Accomplishments
· Spring, 2020 - Dean's List
· Fall, 2020 - Dean's List
· Spring, 2022 - Dean's List
· Fall, 2022 - Dean's List
· Spring, 2023 - Dean's List
· 3.63 GPA
Affiliations
· MSU Political Science Scholars 2021-2022
· National Society of Leadership and Success (NSLS) Mar 2021-Present
· National Society of Collegiate Scholars (NSCS) 2021-Present
Timeline
Operations Associate I
Jackson National Life Insurance
04.2024 - Current
Strategic Support Associate
Jackson National Life Insurance
10.2023 - 04.2024
Caucus Services Intern
Michigan Senate
05.2023 - 10.2023
Field Canvasser
Michigan Regional Council of Carpenters and Millwrights
09.2022 - 12.2022
Undergraduate Research Assistant
Michigan State University
01.2022 - 05.2023
Bachelor of Arts - Political Science
Michigan State University
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