Spencer Low
Sandy,UT
Summary
Dynamic sales and client services professional with a robust background in effectively interfacing with diverse industry customers. Expertise in products, strategies, and consumer trends to deliver tailored solutions that meet client needs. Recognized as a dependable achiever, dedicated to upholding the highest ethical standards while fostering strong customer trust and satisfaction. Committed to continuous improvement and excellence in service delivery, ensuring lasting relationships and positive outcomes.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
StoneBridge Recovery
12.2023 - Current
- Client Resolution Specialist.
- Client Coordination.
- Invoicing.
- Accounts Receivable.
Licensed Insurance Sales Agent
Guide To Insure
03.2024 - 04.2025
- Developed and executed effective strategies to meet and exceed monthly sales targets.
- Implemented marketing campaigns to increase sales of insurance policies.
- Negotiated terms of insurance contracts with clients to ensure best possible coverage at competitive rates.
- Assisted clients in understanding the various types of insurance coverage available and helped them select appropriate products.
- Ensured compliance with state regulations related to selling insurance products.
Customer Service Representative
Permaplate
06.2023 - 11.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Used proven de-escalation techniques when appropriate.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Outbound Sales Representative
Ken Garff Automotive Group
11.2021 - 07.2022
- Expanded bottom-line profit opportunities, cold-calling and following up with leads to secure new revenue.
- Seized opportunities to upsell new product offerings to current customers.
- Established long-lasting relationships with new and existing customers through warm, personable and knowledgeable phone interactions.
- Documented sales call data in company software.
Campaign Assistant
IRCMS
03.2020 - 04.2020
- Gathered and evaluated promotional data to improve future planning.
- Collaborated with marketing staff to develop strategic advertising plans focused on specific customer or market areas.
- Maintained advertising calendar to keep projects on task and meet deadlines.
Team Leader
Tiny Foot Print
01.2020 - 03.2020
- Maintained daily inventory to optimize material ordering and efficient distribution.
- Empowered team members by delegating daily tasks according to individual strengths and areas of expertise.
- Helped mitigate and resolve data issues by implementing appropriate solutions.
Education
Attended: - Culinary Arts Program
Ogden-Weber Applied Technology College
Ogden, UT12.2020
High School Diploma -
Skills
- Sales Expertise
- Sales Strategies
- Product and service upselling
- Customer Retention Strategies
- Issue and Complaint Resolution
- Creative Problem Solving
- Conflict resolution strategies
- High-Energy Attitude
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Multitasking and Prioritization Skills
- Call Documentation
- Data Entry and Maintenance
- Microsoft Office expertise
Timeline
Licensed Insurance Sales Agent
Guide To Insure
03.2024 - 04.2025
Customer Service Representative
StoneBridge Recovery
12.2023 - Current
Customer Service Representative
Permaplate
06.2023 - 11.2023
Outbound Sales Representative
Ken Garff Automotive Group
11.2021 - 07.2022
Campaign Assistant
IRCMS
03.2020 - 04.2020
Team Leader
Tiny Foot Print
01.2020 - 03.2020
Attended: - Culinary Arts Program
Ogden-Weber Applied Technology College