Spencer Lowe
St. Cloud,FL
Summary
Experienced professional in the retail industry, skilled at managing front-end operations and leading teams. Committed to fostering collaboration and achieving exceptional results, with a keen ability to adapt to changing needs seamlessly. Capable of providing excellent customer service, handling cash transactions, and effectively managing inventory. Recognized for reliability and adaptability, creating a positive and productive work environment for all.
Overview
12
12
years of professional experience
Work History
Sales Merchandiser
7up Bottling
11.2021 - Current
- Increased sales by establishing strong relationships with clients and understanding their needs.
- Provided excellent customer service by addressing inquiries promptly, resulting in repeat business and positive feedback from clients.
- Conducted regular store visits to ensure proper execution of merchandising strategies, maintaining a professional store appearance.
- Assisted store managers in crafting visually appealing merchandise displays that aligned with seasonal themes or promotions.
- Improved inventory management through accurate forecasting and ordering, reducing stock-outs and overstocks.
Security Supervisor
Marriott Vacation Club
04.2018 - 05.2021
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
Cash Wrap Supervisor
Nautica Retail USA
04.2016 - 03.2019
- Assisted customers with special requests or accommodations, showcasing exceptional service skills and flexibility under pressure.
- Maintained awareness of current ads, promotions and events to plan for weekly ads.
- Reduced wait times at the cash wrap by implementing effective scheduling and task delegation strategies.
- Prepared daily bank deposits and cash and coin orders.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
Customer Service Specialist
Publix Super Markets,Inc
07.2012 - 03.2016
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
High School Diploma -
Cypress Creek Highschool
Orlando, FL05.2013
Skills
- Order Supplies
- Fashion Industry Knowledge
- Retail Buying
- POS Systems Knowledge
- Supplier Audits
- Visual Displays
- Store Maintenance
- Vendor Relations
- Operational Effectiveness
Timeline
Sales Merchandiser
7up Bottling
11.2021 - Current
Security Supervisor
Marriott Vacation Club
04.2018 - 05.2021
Cash Wrap Supervisor
Nautica Retail USA
04.2016 - 03.2019
Customer Service Specialist
Publix Super Markets,Inc
07.2012 - 03.2016
High School Diploma -
Cypress Creek Highschool
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