Spencer Mac Millan
Bellingham,WA
Summary
Retail professional prepared for this role with solid history in store operations and customer interaction. Proven ability to maintain well-organized and welcoming store environment. Reliable team player with flexible approach to changing needs and tasks.
Overview
6
6
years of professional experience
Work History
Store Staff
Deer Harbor Marina
Orcas Island, WA
01.2023 - Current
- Increased customer satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Handled customer returns and exchanges professionally, resolving issues promptly to maintain customer loyalty.
- Performed routine maintenance tasks such as sweeping floors or tidying up storage areas to maintain a safe working environment for employees and customers alike.
- Managed store opening and closing duties including cash register reconciliation, security measures, and general preparation for the following day''s business operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Barista
Starbucks
Granite Bay, CA
01.2020 - 01.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
Cashier
The Habit Burger and Grill
Granite Bay, CA
01.2019 - 01.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Education
Bachelor of Arts - Anthropology
Western Washington University
Bellingham, WA12-2025
High School Diploma - business, economics, sociology
Granite Bay High School
Granite Bay, CA06.2021
Skills
- Food safety
- Packaging products
- Cleaning duties
- Allergen awareness
- Ingredient measuring
- Expiration monitoring
- Recipe following
- Time management
Timeline
Store Staff
Deer Harbor Marina
01.2023 - Current
Barista
Starbucks
01.2020 - 01.2021
Cashier
The Habit Burger and Grill
01.2019 - 01.2020
Bachelor of Arts - Anthropology
Western Washington University
High School Diploma - business, economics, sociology
Granite Bay High School
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