Spencer McCaffrey

Implementation of SSO/SCIM across the entire organization.

Executed NDAs for customers seeking sensitive security, and making sure the customer receives all security information about company products.

Recognizing and documenting software bugs across software to create Jira tickets to escalate to our research team.

Provided comprehensive technical support to customers via telephone, email and chat.

Troubleshot system errors and identified potential solutions.

Assisted in the development of technical documentation for internal use by IT staff members.

Diagnosed system problems using remote tools to access customer machines.

Responded promptly to service tickets submitted by users experiencing technical difficulties.

Tracked customer requests from initial contact through resolution.

Acted as single point of contact for customers during technical faults and security-related events. Assisted customers by troubleshooting and resolving technical problems. Created new accounts, reset passwords and configured access to servers and file management software for users. Configuration, installation, and management of firewalls, switches, routers, desktops, and domains. On-site hardware installations and software troubleshooting. Supported on server migrations Performed troubleshooting on networking and connectivity issues to restore connections and network access. Deployed and managed endpoint protection software for security services.

Performed many security functions working directly with CSO and VP of Information Security for The Pinnacle Group Eddie Mize. Completed multiple Open source investigations and participated on incident response team. Business development and networking, in support of customer acquisition. Demonstrated self-reliance by meeting and exceeding workflow needs.

"Spencer is so reliable and consistently surpasses all expectations when involved in an engagement. He is a "fire and forget" weapon on all efforts. Point him in a direction and the job will get done and done right" -Eddie Mize- CSO/VP Security The Pinnacle Group

Prepared reservation and closing packages, database inputting, Docusign and contractual documents. Proficient with Pivotal, customer service, contacting buyers, coordinating with escrow, Appraisal packets. Contacting current buyers for weekly construction updates about their home including; trenching, framing, drywall, moisture wrap, roofing, MEPS inspections, to gas meters being installed and closing of the property. Engaged in weekly meetings with management teams, construction contractors and clients to communicate and evaluate project status results.

Worked as a Residential Realtor representing buyers, sellers, and investors alike. Generated leads with several different marketing and networking techniques. Foremost by cold calling certain call lists including expired listings and FSBO's, social media, dialer systems, website, and networking events. Managed and over saw every part of the transaction to keep all parties current and organized. Created a farm area of just over 300 homes in the Carlsbad area, became expert on neighborhoods by walking, door knocking, holding neighborhood events. Also, getting involved and connected with the community as a whole.