Spencer Millsap
Glendale,Az
Summary
Ambitious IT student proficient in network management. Installs hardware, patches software and configures internal systems. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
User Support Specialist
City Of Phoenix Police Department
Phoenix, AZ
12.2023 - Current
- Provided technical support to end users in the form of troubleshooting hardware and software issues.
- Identified, diagnosed, and resolved technical problems related to computer systems, networks, and applications.
- Answered incoming calls from customers seeking assistance with technical issues.
- Assisted customers with setting up new devices and connecting them to existing network infrastructure.
- Resolved customer inquiries via phone or email in a timely manner.
- Created documentation for user support procedures including installation instructions and frequently asked questions.
Delivery Driver/Cook
Center City Catering
Glendale, AZ
06.2021 - 12.2023
- Provided high level of customer service when delivering food at professional office buildings; Handled the set-up and takedown of all catering equipment at each event; Provided on time service to all events; Worked extra hours during unexpected high-volume time
- Monitored stock levels of food items and ordered more when necessary.
Cook
TPC Scottsdale Golf Course
Glendale, AZ
10.2022 - 04.2023
- Worked long hours, providing speedy service and excellent food to all golfers; Worked cold, hot prep and as a line cook; Provided flexibility to my employer, being able to work any shifts
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
Store Associate
General Nutrition Store
Glendale, AZ
11.2021 - 01.2022
- Responded to in person and telephone inquiries regarding the availability of products and upselling GNC memberships; Actively listened to customer to ensure they were receiving high quality products to meet their health and fitness goals; Handle customer complaints and resolved their issues in a timely manner; Operated cash register and used multiple screens when process payments for opening memberships; Independently open and closed store
- Addressed customer complaints in a professional manner.
Busser/Runner
Dillons KC BBQ
Glendale, AZ
03.2021 - 06.2021
- Actively watched for leaving customer and quickly cleared the table for new customers; Greeted customer and answered any questions while delivering their food/order
Cashier
Dunkin Donuts
Glendale, AZ
08.2020 - 11.2020
- Operated cash register, collected payments and provide accurate change; Provided excellent customer service by upselling additional products to customers; Reduced customer wait time by promptly process orders in the dining room and drive-through
Education
Associate of Applied Science - Cybersecurity
Glendale Community College
Glendale, AZ05.2024
High School Diploma -
Sandra Day O’Connor Highschool
Glendale, AZ05.2021
Skills
- Hardware Installation
- Troubleshooting and Diagnostics
- Software Updating
- Network Configuration
- Analytical Thinking
- End-User Support
- Software Applications
- Switches and Routers
- Operating Systems
- LAN/WAN
- Customer Service
- Service Desk Support
- Network Operations
- Python
- Active Directory
Certification
- (CCL) in Computer System Configuration and Support, Network
- (CCL) in Computer System Configuration and Support program
- ITIL 4 Foundation Certificate in IT Service Management
Timeline
User Support Specialist
City Of Phoenix Police Department
12.2023 - Current
Cook
TPC Scottsdale Golf Course
10.2022 - 04.2023
Store Associate
General Nutrition Store
11.2021 - 01.2022
Delivery Driver/Cook
Center City Catering
06.2021 - 12.2023
Busser/Runner
Dillons KC BBQ
03.2021 - 06.2021
Cashier
Dunkin Donuts
08.2020 - 11.2020
Associate of Applied Science - Cybersecurity
Glendale Community College
High School Diploma -
Sandra Day O’Connor Highschool
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