Spencer Mitchell

• Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
• Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
• Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
• Maintained inventory accuracy with meticulous attention to detail in receiving, storage, and shipment preparation.
• Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
• Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
• Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
• Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
• Manages heavy lifting of various construction materials(lumber, pipes, concrete, stone, cables, etc.

Handled logistics of heavy instruments and audio gear for live performances.

• Expedited show preparations by assisting with unloading trucks, inventorying equipment, and assembling stages as needed.
• Enhanced stage production quality by efficiently setting up, maintaining, and dismantling equipment.
• Configured electrical wiring to enhance audio and visual elements during events.

• Led conflict resolution initiatives, managed residential emergencies, and maintained high student satisfaction through proactive communication
• Documented incidents, enforced housing policies, and conducted regular safety inspections while maintaining detailed resident records
• Partnered with campus departments to organize educational workshops, cultural events, and wellness programs for residential community
• Streamlined emergency response protocols and enhanced residential safety through systematic incident documentation and policy enforcement
• Fostered inclusive residential community by coordinating cross-departmental wellness programs and facilitating student engagement initiatives
• Implemented data-driven conflict resolution strategies while maintaining comprehensive resident records and satisfaction metrics

• Partnered with housing staff to maintain accurate resident records, room key logs, handle emergency situations, and ensure compliance with university policies
• Tracked visitor patterns, maintained detailed logs, and generated reports to improve security measures and resident experience
• Coordinated with security teams to strengthen access control protocols and optimise visitor management procedures during peak periods

• Developed and implemented staff training programmes, fostering team growth and establishing clear performance benchmarks for service excellence.
• Analysed daily operations data to identify bottlenecks, implemented solutions that reduced customer wait times and improved service efficiency.
• Mentored new team members, created positive work environment, and maintained high staff retention through effective leadership practices.
• Managed inventory control systems, ensuring optimal stock levels while reducing waste and maintaining compliance with food safety regulations.
• Managed cash registers by ensuring they were at their base amounts and depositing excess money into the vault.
• Spearheaded operational excellence programme, introducing quality control measures that optimised kitchen workflow and reduced order preparation time.

• Prepared specialty coffee drinks and tea blends while maintaining exceptional customer service standards and managing peak-hour operations
• Mastered diverse brewing techniques and equipment operation while ensuring precise measurements and temperature control for optimal beverage quality
• Worked seamlessly with team members during rush hours, cross-trained new staff, and maintained clean, organised workspace environment
• Built lasting customer relationships through personalised service, product knowledge sharing, and consistent drink quality standards
• Fostered positive team dynamics through effective communication and support during high-volume periods, ensuring seamless service delivery