Summary
Overview
Work History
Education
Skills
Timeline
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Spencer Moore

Baltimore,MD

Summary

Resourceful Support Staff Supervisor known for high productivity and efficient task completion. Specialize in team leadership, workflow optimization, and conflict resolution. Excel in communication, adaptability, and problem-solving to enhance team performance and meet organizational goals. Understand importance of empathy and patience in fostering positive work environment and driving staff success.

Overview

16
16
years of professional experience

Work History

Support Staff Supervisor

Nissan Motor Corporation
Ellicott City, MD
06.2008 - 05.2023
  • Conducted regular performance reviews with each member of the support staff team.
  • Managed daily operations of the support staff team, including assigning tasks and monitoring progress.
  • Identified process improvement opportunities within existing systems used by members of the support staff.
  • Resolved conflicts between customers and members of the support staff team as needed.
  • Established goals for each member of the support staff and monitored progress towards those goals.
  • Maintained detailed logs of all trips taken, including destination, mileage, fuel consumption, and hours worked.

Service Advisor

Nissan Motor Corporation
Ellicott City, MD
05.2011 - 08.2020
  • Developed strong relationships with customers by providing exceptional customer service.
  • Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
  • Maintained records of customer interactions and transactions.
  • Compiled reports detailing sales volumes, product performance metrics, customer satisfaction ratings.
  • Resolved customer complaints in an efficient and courteous manner.
  • Followed up with existing customers regarding past services performed on their vehicles.
  • Participated in ongoing training activities related to automotive technology advancements.

Patient Transporter

Baltimore Heart Association
Pikesville, MD
05.2007 - 06.2010
  • Responded quickly in an emergency situation by calling 911 or activating the code blue team if needed.
  • Collected patient information from nursing staff prior to transport.
  • Ensured patients' comfort by providing blankets, pillows, water, and other necessary items.
  • Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient care needs.
  • Provided timely transportation services for outpatients to various medical facilities.
  • Maintained cleanliness of transport vehicles and equipment.
  • Followed all safety guidelines while transporting patients in a wheelchair or bed.
  • Performed regular maintenance checks on all transport vehicles before use.
  • Assisted nurses with patient transfers, using proper body mechanics and safety measures.

Education

High School Diploma -

Woodlawn High School Center For Pre-Eng. Res.
Baltimore, MD
05-2002

Skills

  • Meeting facilitation
  • Workload prioritization
  • Employee engagement
  • Staff Training and Development
  • Teamwork and Collaboration
  • Employee Development
  • Staff Training
  • Leading Team Meetings
  • Technical support understanding
  • Customer Service
  • Problem-Solving
  • Sales Promotions
  • Customer Assistance
  • Closing deals
  • Time management abilities

Timeline

Service Advisor

Nissan Motor Corporation
05.2011 - 08.2020

Support Staff Supervisor

Nissan Motor Corporation
06.2008 - 05.2023

Patient Transporter

Baltimore Heart Association
05.2007 - 06.2010

High School Diploma -

Woodlawn High School Center For Pre-Eng. Res.

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Spencer Moore