Spencer Morrissey
Jay,NY
Summary
Professional in one on one customer service and satisfaction with a keen eye for quality control and operational efficiency and accuracy. Known for consistently maintaining high standards, training, and driving team performance to achieve business goals. Highly reliable, adaptable, and focused on delivering excellent customer service and operational outcomes.
Overview
2026
2026
years of professional experience
Work History
Meat Department Manager
Golub Corporation
- Oversaw daily operations of meat department, ensuring compliance with safety and quality standards.
- Managed inventory levels, optimizing stock turnover to reduce waste and increase profitability.
- Trained and mentored staff on meat preparation techniques and customer service best practices.
- Implemented effective merchandising strategies to enhance product visibility and drive sales growth.
- Conducted regular quality control audits to maintain high standards of freshness and presentation.
- Developed training materials for new employees, fostering a culture of continuous improvement.
- Analyzed sales data to identify trends, adjusting inventory strategies accordingly for maximum efficiency.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.
- Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.
- Trained new employees on handling, safety and stocking procedures.
- Boosted sales through strategic merchandising of meat products, creating eye-catching displays and promotions.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Reduced waste and shrinkage by closely monitoring product expiration dates and rotating stock accordingly.
- Trained new employees in company policies, best practices, and procedures for handling meat products safely.
- Maintained compliance with all federal, state, and local food safety regulations through diligent record-keeping and regular staff training.
- Provided exceptional customer service by assisting shoppers with product selection, cooking techniques, and special requests.
- Conducted regular inspections of department equipment, ensuring proper maintenance for optimal performance levels was reached.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Ensured accurate pricing of all meat items by regularly updating price tags and signage as needed.
- Managed budgets for labor costs, inventory control, and ordering supplies while maintaining desired profit margins.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Balanced staffing needs during peak times such as holidays or special events to ensure adequate coverage without sacrificing customer service quality levels.
- Evaluated employee performance, providing constructive feedback and coaching to facilitate professional growth within the team.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Streamlined workflow processes within the department, resulting in increased productivity among team members.
- Collaborated with other department managers to create a cohesive store environment that prioritized customer satisfaction and encouraged repeat business.
- Upheld a safe working environment for staff members by enforcing proper equipment usage and safety protocols.
- Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
Department Manager
Gander Mountain Company
- Led daily operations, ensuring optimal team performance and adherence to company policies.
- Developed training programs for staff, enhancing product knowledge and customer service skills.
- Managed inventory levels, implementing strategies to reduce stock discrepancies and improve order accuracy.
- Analyzed sales data to identify trends, adjusting merchandising strategies to maximize revenue potential.
- Supervised staff scheduling, balancing labor costs with business needs to optimize workforce productivity.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Managed projects efficiently from inception to completion ensuring timely delivery within budget constraints.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Implemented quality control measures that resulted in improved products or services within the department offerings.
- Increased customer satisfaction with proactive issue resolution strategies.
- Streamlined inventory management processes, resulting in more efficient replenishment system and reduced stock shortages.
- Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
- Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
Assistant Store Manager
Eastern Mountain Sports
- Assisted in daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored team members on best practices and product knowledge.
- Implemented inventory management systems to maintain stock accuracy and reduce discrepancies.
- Developed engaging sales strategies that enhanced customer experience and increased store traffic.
- Monitored sales trends to identify opportunities for improvement and drive revenue growth.
- Ensured compliance with company policies and safety regulations throughout the store operations.
- Collaborated with upper management to execute promotional campaigns, boosting product visibility and sales.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Bartender
Marriott
- Created and served signature cocktails based on seasonal ingredients and guest preferences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Assisted in training new bartenders on drink preparation techniques and customer service best practices.
- Managed inventory levels, placing orders for supplies to minimize waste and ensure product availability.
- Developed rapport with guests, providing personalized service to enhance overall dining experience.
- Collaborated with kitchen staff to coordinate timely delivery of food and beverage orders during busy shifts.
- Implemented efficient workflow processes, resulting in reduced wait times for customers during peak hours.
- Resolved customer complaints promptly, maintaining high satisfaction levels through effective communication skills.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Streamlined bar operations by maintaining clean and organized work area, ensuring efficient service.
- Implemented sustainable practices, reducing waste by introducing reusable straws and biodegradable napkins.
- Contributed to event success, planning beverage menus and efficiently serving large groups.
- Improved team morale and efficiency, leading by example and offering support during peak hours.
- Enhanced customer experience with engaging conversations and personalized drink recommendations.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Facilitated smooth workflow, coordinating with kitchen and floor staff to expedite orders.
Police Dispatcher
New York State Department of Environmental Conservation
01.2017 - Current
- Operated multi-line radio communication systems to relay information to field personnel.
- Monitored emergency response channels for critical incidents and dispatched appropriate units.
- Maintained accurate logs of communications and incident reports for record-keeping purposes.
- Provided real-time updates to officers in the field, ensuring situational awareness and safety.
- Collaborated with various agencies to coordinate responses during environmental emergencies.
- Assisted in training new dispatchers on protocols, systems, and effective communication techniques.
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
- Supported public safety initiatives by gathering relevant data from callers for accurate dispatching of appropriate resources.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Contributed to officer safety by diligently monitoring radio traffic and providing timely status checks.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Used specialized software to track and maintain case incident numbers and logs.
- Mentored new dispatchers to facilitate their smooth integration into the team, improving overall efficiency of the department.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Improved communication between officers and dispatchers through regular training sessions on radio etiquette.
- Maintained a high level of accuracy in data entry, ensuring all incident reports were complete and uptodate.
- Streamlined information sharing with other departments by developing comprehensive call summaries for interagency use.
- Utilized advanced mapping software to accurately pinpoint caller locations, aiding officers in swift response times during emergencies.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Enhanced response times by efficiently prioritizing and dispatching emergency calls.
Freelance Writer
Self Employed Writer
01.1997 - Current
- Developed engaging content for various platforms, enhancing audience engagement and reach.
- Researched and analyzed topics to ensure accuracy and relevance in writing projects.
- Collaborated with clients to understand project requirements and deliver tailored content solutions.
- Edited and proofread articles to maintain high standards of quality and clarity.
- Established a personal brand through consistent content creation across social media channels.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Collaborated with editors to refine drafts, ensuring consistent tone and style across various platforms.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Conducted thorough research on diverse topics, producing well-informed pieces that resonated with readers.
- Adapted writing styles based on different platforms such as social media, blog posts, and print materials.
- Organized material to research and complete writing tasks.
Mountain Guide
Self Employed Business
06.2012 - 01.2019
- Led guided mountain expeditions, ensuring safety and compliance with industry standards.
- Developed customized route plans based on client skill levels and preferences.
- Instructed clients in essential outdoor skills, including navigation and survival techniques.
- Maintained equipment inventory, ensuring all gear met safety specifications and operational readiness.
- Collaborated with local authorities to secure necessary permits for climbing activities.
- Implemented risk assessment protocols to identify potential hazards before each expedition.
- Fostered strong relationships with clients, resulting in repeat business and referrals for future trips.
- Developed customized trip itineraries based on individual client needs and physical abilities.
- Utilized effective decision-making skills to adapt trip plans based on changing weather conditions or unexpected obstacles, ensuring client safety and satisfaction.
- Enhanced client safety by implementing strict risk management protocols during expeditions.
- Continuously updated personal skillset by pursuing ongoing education opportunities in mountaineering techniques, avalanche forecasting, and wilderness medicine certifications.
- Managed inventory of specialized equipment necessary for various guided trips such as rock climbing gear or glacier navigation tools.
Education
Associate of Applied Science - Forestry
SUNY ESF
Wanakena, NY05.2010
Skills
Bartending, creating mixed drinks, customer service, bartending weddings and events, management of cash flow, schedules, and employees
Timeline
Police Dispatcher
New York State Department of Environmental Conservation
01.2017 - Current
Mountain Guide
Self Employed Business
06.2012 - 01.2019
Freelance Writer
Self Employed Writer
01.1997 - Current
Meat Department Manager
Golub Corporation
Department Manager
Gander Mountain Company
Assistant Store Manager
Eastern Mountain Sports
Bartender
Marriott
Associate of Applied Science - Forestry
SUNY ESF