Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Spencer Mower

Severn,MD

Summary

Detail-oriented employee delivering top-notch customer satisfaction in environments. Dynamic personality adept at cross-selling products and services while accurately tracking supplies and inventory to maximize opportunities and an energetic professional in the entertainment and guest services field, known for high productivity and efficient task completion. Excels at communication, teamwork, and adaptability, ensuring exceptional experiences for customers and a healthy work environment

Overview

6
6
years of professional experience

Work History

Event Staff Member

Merriweather Post Pavilion
Columbia, MD
07.2022 - Current
  • Maintained a clean environment by removing trash and debris from around the event area.
  • Greeted guests upon arrival and provided them with event information.
  • Settled disputes or helped solve other customer concerns.
  • Provided security for off-limit areas, lawn, pavilion, and around the pavilion perimeter.
  • Scanned tickets, checked bags, and performed security measures at all entry gates.
  • Conducted security assessments of facilities, identified and evaluated security risks, and developed appropriate countermeasures.

Assistant Manager

FYE
Hanover, MD
05.2023 - 11.2025
  • Managed customer service inquiries and complaints in a timely manner.
  • Delegated work to staff, setting priorities and goals.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Ensured compliance with safety regulations and company policies.
  • Assigned work and monitored performance of project personnel.
  • Communicated regularly with customers to gain insights into their needs.
  • Implemented quality control measures to uphold company standards.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Cashier

Maryland Renaissance Festival
Crownsville, MD
08.2019 - 10.2023
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
  • Built and maintained productive relationships with employees.
  • Prepared quality products while maintaining proper food safety practices and presentation within service goal times.

Sales Associate

FYE
Hanover, MD
01.2022 - 05.2023
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Handled customer complaints in a professional manner.
  • Answered incoming telephone calls to provide store, products and services information.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Assessed customer needs to provide assistance and information on product features.
  • Maintained knowledge of sales and promotions, return policies and security practices.

Assistant Manager

Spirit Halloween LLC
Annapolis, MD
08.2021 - 11.2021
  • Managed customer service inquiries and complaints in a timely manner.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Ensured compliance with safety regulations and company policies.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Sales Associate

Spirit Halloween LLC
Odenton, MD
09.2020 - 08.2021
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Maintained the cleanliness of the store environment, including floors, windows, and displays.
  • Answered incoming telephone calls to provide store, products and services information.
  • Handled customer complaints in a professional manner.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Education

High School Diploma -

Arundel High School
Gambrills, MD
06-2021

Skills

  • Retail loss prevention
  • Friendly and outgoing
  • Customer engagement
  • Cleaning techniques
  • Cash handling accuracy
  • Multi-tasking strength
  • Excellent communication skills
  • Hospitality and accommodation
  • Customer service
  • Reliable and punctual
  • Positive and professional
  • Goal oriented
  • Relationship building

Affiliations

  • Acting
  • Art
  • Skateboarding
  • Dance
  • Singing
  • Film
  • Sports
  • Travel

Languages

ASL
Elementary

References

References available upon request.

Timeline

Assistant Manager

FYE
05.2023 - 11.2025

Event Staff Member

Merriweather Post Pavilion
07.2022 - Current

Sales Associate

FYE
01.2022 - 05.2023

Assistant Manager

Spirit Halloween LLC
08.2021 - 11.2021

Sales Associate

Spirit Halloween LLC
09.2020 - 08.2021

Cashier

Maryland Renaissance Festival
08.2019 - 10.2023

High School Diploma -

Arundel High School