Professional with strong background in employment services, equipped to drive impactful results. Skilled in talent acquisition, career counseling, and workforce development. Highly collaborative, adaptable to changing needs, and focused on achieving team goals. Known for reliability, strong interpersonal skills, and results-oriented approach.
Q
Overview
9
9
years of professional experience
Work History
Employment Specialist
Express Employment Professionals
02.2025 - 12.2025
Developed and maintained strong relationships with local businesses to identify employment opportunities.
Conducted comprehensive candidate assessments to match skills with client requirements effectively.
Implemented targeted recruitment strategies, utilizing social media and job boards for talent acquisition.
Facilitated workshops and training sessions to enhance candidates' interviewing and resume-building skills.
Tripled Business and the sole Employment Specialist during the time worked here.
Ranked 1st in the FastTrack Program out of 45 nationwide Specialists.
Collaborated with team members to refine operational procedures, enhancing overall service delivery quality.
Streamlined onboarding processes, improving efficiency in candidate placements across various industries.
Enhanced client employability by conducting thorough assessments and identifying individual strengths and weaknesses.
Server
Margaritaville
11.2023 - 09.2025
Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction.
Managed multiple tables and prioritized tasks to optimize workflow during peak hours.
Collaborated with kitchen staff to ensure timely and accurate order delivery.
Trained new servers on menu knowledge and service protocols to enhance team performance.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Assisted in inventory management, tracking supplies, and minimizing waste effectively.
Maintained cleanliness and organization of dining area, adhering to health and safety standards.
Resolved customer complaints efficiently, turning potential issues into positive experiences.
Implemented suggestions for menu improvements based on customer feedback to drive sales.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Served food and beverages promptly with focused attention to customer needs.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Assistant General Manager
Aarons Furniture Store
01.2023 - 02.2025
Streamlined operational processes to enhance efficiency and reduce costs.
Led cross-functional teams to implement strategic initiatives across departments.
Developed training programs to onboard new staff and improve team performance.
Analyzed performance metrics to identify areas for process improvement.
Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Motivated, trained, and disciplined employees to maximize performance.
Oversaw compliance with industry regulations and company policies, ensuring quality standards were met.
Facilitated regular team meetings to ensure alignment on goals and objectives.
Handled cash accurately and prepared deposits.
General Manager
Aaron’s Inc.
05.2021 - 12.2023
Was responsible for the growth of the store on all levels including sales, deliveries and marketing.
Held high praises for consecutive store of the region and best sales team in the Division.
Responsible for breaking the most agreements typed in a day at my store by 43+ agreements.
Preferred many in the moment decisions responsible for the growth of the store.
Coordinated a group effort to have the highest growing store of 2021.
Promoted to Regional Sales Manager and trained over 10 stores’ Sales teams.
Yielded 7% increase in region sales while I was a Regional Sales Manager.
Promoted to Assistant General Manager to the largest store in the region.
Had the largest first month growth of any store in Aaron’s history.
Promoted to General Manager of Aaron’s in Natchitoches.
Earned Store of the month in 1st month as General Manager.
Helped train and produce multiple managers.
Developed and implemented operational strategies to enhance efficiency across multiple departments.
Led cross-functional teams to achieve strategic goals and improve overall business performance.
Mentored managerial staff, fostering professional growth and enhancing team capabilities.
Streamlined processes resulting in improved productivity and cost reductions across operations.
Analyzed market trends to inform strategic direction and drive competitive advantage.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Lead Server
Red Lobster
05.2017 - 05.2021
Adhered to all safety, sanitization, and food handling guidelines and regulations.
Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information.
Coordinated more than 50 orders each day, consistently satisfying customers with exceptional service.
Trained new servers in company policies, guest service standards, and best practices.
Achieved sales quotas through consistently promoting high-profit items and daily specials.
Front Counter and Cook
Chick Fil-A
10.2019 - 05.2020
Communicated with kitchen crew members to delegate tasks and responsibilities.
Operated all kitchen equipment safely and in accordance with OSHA regulations.
Memorized recipes and cooked meals to meet all required nutrition and portion specifications.
Sports Marketing Intern
Northwestern State University
09.2019 - 05.2020
Coordinated strategic plans to market team across social media platforms, websites, and media outlets.
Prepared for game-day activities by setting up team, management, and fan areas.
Helped coordinate strategies to promote sporting events across Natchitoches.
Launched numerous products successfully in multiple markets.
Capitalized on emerging opportunities, consistently tracking markets to stay on top of trends.
Education
Bachelor of Science - Business Administration with a concentration in Marketing
Northwestern State University
05.2021
High School - undefined
Airline High School
05.2017
Skills
Past Cheerleader
Marketing Expert
Job development
Employer outreach
Community collaboration
Training coordination
Relationship building
Staff management
Goals and performance
Motivational skills
Verbal and written communication
Punctuality
Leadership and team building
Team player
Problem resolution
Effective leader
Time management
Efficient multi-tasker
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Marketing - Implemented marketing strategies which resulted in 15% growth of customer base.
Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
Interests
Fundraising Events
Enjoy hobbies that combine physical activity with outdoor exploration
Playing Sports
Volunteering
Watching Movies and TV Shows
Timeline
Employment Specialist
Express Employment Professionals
02.2025 - 12.2025
Server
Margaritaville
11.2023 - 09.2025
Assistant General Manager
Aarons Furniture Store
01.2023 - 02.2025
General Manager
Aaron’s Inc.
05.2021 - 12.2023
Front Counter and Cook
Chick Fil-A
10.2019 - 05.2020
Sports Marketing Intern
Northwestern State University
09.2019 - 05.2020
Lead Server
Red Lobster
05.2017 - 05.2021
High School - undefined
Airline High School
Bachelor of Science - Business Administration with a concentration in Marketing
Northwestern State University
HOBBIES
Community Service, Basketball, Strategic Pastimes, Travel